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Shearings vows to protect customers after switching to trust account
Coach firm Shearings has shifted to a Trust Account model of protection for customers and pledged that any future refunds for cancelled holidays will be paid in seven days.
The firm, previously ABTA bonded, said the move will ensure financial protection for customers across its full product range, including self-drive breaks and gift vouchers, which were previously not covered.
It vowed to never again leave customers out of pocket – as they were under the previous owners, Leger Holidays and Shearings’ Commercial Director Liam Race said.
"Whilst Leger Holidays was delighted to resurrect the iconic Shearings’ brand last year, the collapse of the company under the former owner left a nasty taste for some customers left out of pocket due to some holiday components being uncovered by the BCH (Bonded Coach Holidays) bonding," Race said.
"Shearings has a loyal, repeat business customer base and we wanted to reassure them that this would never happen again and that they could continue to enjoy the same Shearings’ holidays they love, whilst being 100% covered for every penny they spent on their holidays.
"In the current environment we want Shearings’ customers to be confident that if for any reason our tours do not go ahead, for example due to tier restrictions or lockdowns, then the customer can choose a refund, which they will receive within seven days.
"Travel Agents can assure customers that Shearings has chosen the most robust financial protection for their holiday payments.
"By switching to a Secure Trust Account we cannot touch our customers’ money until after their holiday – we can’t use it, for example, to prepay suppliers."
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