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Singapore Airlines says sorry for website debacle
The CEO of Singapore Airlines, Goh Choon Phong, has gone online to apologise for the problems experienced by customers following SIA’s website overhaul in May.
Users reported timeouts, credit card rejections, seating system glitches and booking problems.
Goh explained, “As with all new initiatives that we undertake, the intention behind the website revamp was to improve on our customers’ experience with us.
“I am truly sorry that the new website, with its technical problems, has instead caused much aggravation for many of our customers. We make no excuses for our failure to deliver an acceptable level of online service.”
The Singapore Airlines CEO said that the company would work hard to correct any remaining defects.
“An in-depth investigation as to how the issues that arose went undetected is well underway, and we are treating this with utmost importance,” he said.
Ian Jarrett
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