United Kingdom
United States
Asia Pacific
Small business travelers not taking advantage of online sites
There are more small business travelers than ever on the internet, but many are not fully aware of all they can do on travel sites, says the American Small Business Travelers Alliance (ASBTA).
Small businessmen realize that booking directly on a travel provider’s web site can save time and money, says Chuck Sharp, ASBTA president.
“In reality, the best travel web sites also offer a number of other convenience features and services, and provide an excellent customer service experience at the traveler’s immediate beck and call,” he said.
Many of the best travel web sites provide services way beyond booking, he said.
Hyatt.com, for example, offers customers the guaranteed lowest rate available online plus full control over reservation changes and cancellations, said Mr Sharp.
“Not all travel web sites have added these convenient features and services, but the ones that have raised the bar significantly on the level of customer service offered in the online travel market,” he added.
Report by David Wilkening
David
Kittipong Prapattong’s Plan for Thailand’s Tourism Growth: Taxes, Visas, and Campaigns
James Jin: Didatravel’s Journey from China to Global Reach and the Impact of AI on Travel
Darien Schaefer on Pensacola’s Evolution: From Small Town to Global Destination
Florida Tourism’s Next Frontier: Dana Young on Expanding Beyond the Classics
Patrick Harrison on Tampa Bay Tourism’s Resilience and Marketing Strategy
Bubba O’Keefe on Clarksdale’s Vibrant Music Scene
Commemorating Elvis and Embracing Tupelo’s Culture with Jennie Bradford Curlee
Craig Ray and the Expansion of the Blues Trail
Presenting Mississippi’s Cultural Trails with Katie Coats
Robert Terrell: A Journey Through BB King’s Influence
Rochelle Hicks: Celebrating Mississippi’s Musical Legacy
Exploring Jacksonville with Katie Mitura: The Flip Side of Florida
Dozens fall ill in P&O Cruises ship outbreak
Turkish Airlines flight in emergency landing after pilot dies
Boy falls to death on cruise ship
Unexpected wave rocks cruise ship
Storm Lilian travel chaos as bank holiday flights cancelled