Southwest Airlines detailed passenger compensation resources as it still grapples with mass flight cancellations.
It also issued a second apology for the flight chaos.
Southwest’s Chief Commercial Officer Ryan Green said; “All of the planning we put in place just wasn’t enough.”
Customers are asked to visit the “Travel Disruption” webpage.
Customers can rebook or travel standby without any charges through January 2.
They can also request a refund for cancelled flights and claim reimbursement for other travel expenses due to cancelled flights.
Southwest will pay passenger compensation for ‘reasonable requests.’
These include meals, hotel and other transportation.
