Survey finds business travelers want single source

Friday, 22 Mar, 2005 0

US business travelers want new and integrated online services from their corporate travel agency, according to a recent survey.

The study found travelers wanted services beyond the simple ability to self-book air, hotel and rental cars online, according to Harris Interactive.

The survey was an effort to measure business traveler opinion on how booking and managing travel can be more productive.

The survey found the problem cited most often (56%) was logistical difficulties such as changing travel plans on the road or finding a good restaurant.

More than one fourth (27%) of travelers valued a one-stop-shop for booking travel services beyond air, rental car and hotel — such as event tickets and dinner reservations.

The study was commissioned by Orbitz for Business and Travelport, both subsidiaries of Cendant Corporation’s Travel Distribution Services Division.

The survey results highlight an opportunity for travel management companies, online or otherwise, to implement new technologies and features that fit directly into a business traveler’s workflow, says Dean Sivley, chief product and marketing officer for Cendant Corporate Travel Solutions.

“By addressing the everyday business traveler’s need for practical, real- time information and capabilities in a single, highly accessible service, travel management companies can dramatically raise the relevance and user satisfaction of their offerings,” he said.

He added:

“If business travelers are able to pre-book most elements of their trip, and have information and real-time updates pushed to them based on their preferences and itineraries, they have more time to accomplish what they need to do — eliminating many of the difficulties associated with business travel.”

Report by David Wilkening

David

Discover Sarawak Revealing a side of Asia unlike anywhere else, Sarawak offers an alternative for those seeking humble authenticity far...

City Cruises is a leading operator of sightseeing, dining and charter services operating in London, York and Poole. We offer...

The superpower in bed banks for 30 years We are an award-winning and trusted accommodation wholesaler since 1991. We are...

Arival advances the business of creating amazing in-destination experiences. We provide events, insights, and community for creators and sellers of...

Some describe it as a natural playground. Some say, it’s simply unique as it offers a great array of travel...

Queensland – where it’s rude not to stare Here in Queensland, there’s plenty to do. But there’s even more to...

We are a small-group adventure travel operator offering more than 750 tours in 100 countries, on all seven continents. Our...

At Wilderness Safaris we believe in creating life-changing journeys and have been doing so for over 39 years. Our purpose...

Take your clients’ vacation to the next level at Universal Orlando Resort™. With three amazing theme parks – Universal Studios...

Centara Hotels & Resorts is Thailand’s leading hotel operator. Its 93 properties span all major Thai destinations plus the Maldives,...

From the beginning, ATI’s philosophy has been “innovation, not duplication.“ Developing specialized technology solutions to connect over 30,000 accommodation, attracti...