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Thomson struggles to resolve technical hitch
TUI is still trying to sort out a technical hitch which is preventing customers from making online payments or amending their bookings online.
The operator confirmed to TravelMole last Wednesday that its back-office systems had been hit by a series of technological problems which initially prevented the travel giant from sending out booking confirmations to agents or holidaymakers.
It said today most of the systems had now been fully restored, however, Thomson customers attempting to use the managemybooking facility are still being advised to call the operator – which will cost them money – or visit one of its retail outlets instead.
A statement issued by Thomson this morning said: "At this time, the manage my booking option on the MyThomson customer portal is not available for customers.
"We are working to ensure that the system is restored fully as soon as possible but in the meantime online customers can contact our call centre or one of our retail shops to make payments, amendments or new bookings."
The travel giant apologised to customers for inconvenience caused.
It declined to say what was causing the problem, why it is taking so long to rectify or how many customers have been affected.
Linsey McNeill
Editor Linsey McNeill has been writing about travel for more than three decades. Bylines include The Times, Telegraph, Observer, Guardian and Which? plus the South China Morning Post. She also shares insider tips on thetraveljournalist.co.uk
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