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Tiger check: OK for the money
SYDNEY – The Frequent Flyer Gazette has been scrutinising Tiger Airways following commentary on its website about the merits – or otherwise – of saving a few dollars by flying Tiger.
Overall, Frequent Flyer members’ observations were pretty negative, with comments such as “poor customer serviceâ€, “hidden costsâ€, and “delays†the most prevalent.
One member who was on an evening flight believes that the plane wasn’t cleaned all day and there was a sewerage odour coming from the direction of the toilets.
But to be fair to Tiger, says FF Gazette their basic fares can be very low – especially if you are flying at peak times when the other airlines increase their prices.
So, if you do plan to fly with Tiger, these FF Gazette member-supplied tips address some of the common complaints:
1. Avoid the inconsistent excess luggage charges by travelling with hand luggage only. Make sure it is less than 7 kg
2. Avoid the credit card “convenience feeâ€, by paying with a Mastercard Debit Card
3. Avoid travelling with Tiger if you have onward connections because delays are not uncommon

4. Get to airport early. Check-in desks close 45 minutes (NOT 30 minutes, as is the usual practice) before departure. This policy is strictly enforced.
As some members commented, Tiger is a budget carrier so you shouldn’t expect first class service. “You get what you pay for, simple as that.â€
In reality – and provided you are aware of their shortcomings – they are probably no worse than other low-cost carriers, says FF Gazette
Source: http://frequentflyergazette.com.au
Ian Jarrett
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