TQ3 Travel Solutions selects salesforce.com for global CRM contract

14 April 2004, London – TQ3 Travel Solutions, one of the leading global travel management companies, has signed a worldwide agreement with the global leader in on demand CRM services, salesforce.com, for the implementation of a new comprehensive Customer Relationship Management system for an initial 500 users. The new CRM system supports TQ3’s global CRM strategy and further strengthens the quality service it provides to leading corporations by upgrading its current practice of multiple CRM tools into one global solution. “We are committed to providing our clients with the best quality global service, a philosophy and practice which has seen us win $400 million worth of multinational accounts in the past 12 months alone. The adoption of this new CRM system strengthens such commitment to deliver the best quality service to our clients,” commented Toby Joseph, Global COO of TQ3 Travel Solutions. Key criteria for selecting salesforce.com included functionality, total cost of ownership, ease of implementation globally and track record. TQ3 has selected salesforce.com’s Enterprise Edition which provides enhanced customisation and an Offline facility, allowing mobile users to update and access data at times when they don’t have Internet availability. TQ3 plans to exploit all the new capabilities in salesforce.com’s Spring 04 release. “The state-of-the-art, global, CRM solution provided by salesforce.com, innovative industry leaders in their own field, will facilitate our next phase of growth and further enhance our quality customer service,” added TQ3’s Toby Joseph. “TQ3 joins a growing list of international companies from various industries which are discovering the appeal of our business model that provides state-of-the-art on demand CRM that works and that can be easily customised to meet specific business requirements,” commented Dr Steve Garnett, General Manager, EMEA, salesforce.com. TQ3 will launch the CRM tool as a fully integrated part of OptiMiser, its proprietary holistic travel and expense management methodology. The importance of such a synergy is spelled out by TQ3’s Toby Joseph: “Using the CRM tool-enhanced OptiMiser allows TQ3 account managers to better understand individual and corporate needs and optimise a customer’s travel and expense management programme both on a national and global basis.” Since its global launch in February 2001, TQ3 has increased its operating network to over 80 countries, established itself as the leading Travel Management Company in Europe, third worldwide, and won over $1 billion in multinational accounts – $400 million in the last 12 months alone. With more than 9,500 customers and 140,000 subscribers, salesforce.com is the world’s most successful on demand application utility and the first profitable software-as-service provider. Salesforce.com allows for the scalable, secure management of sales force automation, customer service and support, marketing automation, document management, contract management and analytics. – ENDS – Notes to Editors About TQ3 Travel Solutions TQ3 Travel Solutions is the leading provider of quality, innovative travel expense management solutions to companies worldwide. With system-wide revenues in excess of $11 billion, TQ3 operates 1,200 locations in over 80 countries. For more information about TQ3, please visit our website www.tq3.com. About salesforce.com Salesforce.com is the global leader in on demand customer relationship management (CRM) services. It offers the award-winning salesforce.com family of on demand solutions for integrated sales force automation, customer service and support, marketing automation, document management, contract management, and analytics to help companies meet the complex challenges of global customer communication. It has also introduced sforce 2.0, the salesforce.com on demand application server that will change how applications are built as significantly as salesforce.com changed how applications are delivered. Sforce 2.0 allows developers to rapidly create, build and deploy new on demand applications that are hosted by salesforce.com. Salesforce.com has received considerable recognition in the industry, including Editors’ Choice and two Five-Star ratings from PC Magazine, two Deploy Awards from InfoWorld, Investor’s Choice Award from Enterprise Outlook, Editors’ Choice from TMC Labs, Top 10 CRM Implementation from Aberdeen Group, InfoWorld’s 2001 CRM Technology of the Year, Forbes Magazine’s “Best of the Web” and a Webby Business Award. The company has more than 9,500 customers and 140,000 subscribers running its services in 11 languages. Founded in 1999, salesforce.com is headquartered in San Francisco, with offices in Europe and Asia. For more information please visit www.salesforce.com Salesforce.com is a registered trademark of salesforce.com, inc., San Francisco, California. Other names used may be trademarks of their respective owners. For further information, please contact: Melanie Garrett Director of Marketing EMEA TQ3 Travel Solutions [email protected] Tel: +44 (0) 207 153 3310 Mob: +44 (0) 7736 105257 Amanda Fennell Marketing Manager EMEA salesforce.com [email protected] Tel: + 44 (0)1344 393 501 Mob: + 44 (0)7795 097 224