United Kingdom
United States
Asia Pacific
Travelcare taps into staff expertise with virtual network
Travelcare has established a ‘virtual network’ enabling staff to share their expertise with customers.
The online database contains information on holiday locations, hotels and excursions – with the independent agency claiming both good and bad details are included.
Staff at the chain’s 340 branches and its Manchester head office are being encouraged to add opinions about their travel experiences, including educational trips. Details can then be accessed by employees across the network before customers book.
Head of retail Karen Pocock said: “The staff in any one travel branch are unlikely to have been to all the hotels or even the resorts they are likely to be asked about by customers.
“But within Travelcare’s UK-wide network that expertise will exist, and this is a way of tapping into it to provide our customers with all the information they need to book the right holiday for them.”
She added that the agency group always tried to provide as much information – good and bad – about a destination before people book.
“Arming people with all the necessary infromation makes it easier for them to make a well-informed decision and choose the holiday destination that is best for them,” added Pocock.
Report by Phil Davies
Phil Davies
Tony from Gatto’s Pizza on Columbus’s Unique Pizza Trail
Sophia Hyder Hock on Global Social Inclusion in Tourism
Sustainable Tourism: Don Welsh on Community Values and Global Collaboration
Jane Cunningham: Enhancing European Engagement in Tourism
Kristin Dunne: Navigating Destination Strategy
Revolutionizing Mobile Connectivity: Boris Bijlstra on HUBBY eSIM
Capturing Glasgow’s Vibrancy: An Interview with Susan Deighan, Chief Executive of Glasgow Life
Lebua Hotel & Resorts: Rajan Khurana on Hospitality and Bangkok’s Charms
Sustainable Tourism and Growth: Insights from Chiravadee Khunsub from Tourism Authority of Thailand
Revolutionizing Travel: SmartSIM USA’s Dale Takio Unveils the Power of E Sims
TravelMole Interview with Hishan Singhawansa, Deputy CEO of Cinnamon Hotels & Resorts, Sri Lanka
Unveiling the Essence of Magari Tours: A Dive into Authentic Italian Experiences
EU airports bring back 100ml liquid rule
British Airways passengers endure 11-hour 'flight to nowhere'
CLIA: Anti-cruise demos could cause itinerary changes in Europe
Co-pilot faints, easyJet flight issues ‘red alert’
Gatwick braces for strike