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Travelers have healthy appetite for faster room service
Hoteliers who want to generate more room service might consider this report: How long it takes to order is a significant concern for travelers.
“Our survey results not surprisingly show that travelers consider part of a relaxing vacation to be convenience and short wait times when ordering room service,” said Trevor Stout, president and CEO of Jacent Technologies.
Jacent’s study designed to discover consumer attitudes towards room service was based on 153 responses.
Eighty-one percent of respondents cited room service as either important or extremely important, while 58% said they would be more apt to order if it was faster and easier.
Another 66% said they use an online or automated ordering platform if it was available.
“By ensuring short wait times, hospitality organizations will generate more revenue from room service while making it faster and more convenient for the guest,” said Mr Stout.
Report by David Wilkening
David
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