Travelmole Guest Comment – CWT chief operating officer EMEA Richard Lovell

“The travel industry is one of continual evolution and change. Keeping up with the events that can fundamentally affect our business from day to day is a challenge.

However, there is one issue that I would like to bring to your attention, as it could impact our industry and change the way many of us do business.

Recently, the European Commission (EC) began soliciting public comment on possible revisions to the Code of Conduct for Computerised Reservation Systems (CRS), or global distribution systems (GDS), and will accept comments until April 27.

The last round of discussions and debate on the subject of CRS deregulation took place in 2004. Arguments focused on the “Brattle Report,” which was commissioned by the EC from the Brattle Group in October of 2003 to provide an objective point of view on the regulatory environment around CRSs in Europe and to make concrete recommendations with regards to total or partial deregulation. (The 15-page executive summary is well worth the read.)

The EC ultimately postponed decision-making. However, the current public consultation means it is again time to act.

It is not my objective to promulgate a particular point of view. I wish simply to call your attention to some of the fundamental questions that have been asked in the past and for which the EC will need to provide answers via a legislative decision that could take place later this year.

When an airline has ownership in a CRS, should this raise competitive concerns for consumers, business travellers and their companies?

If the playing field in Europe risks being biased in favor of CRS-owning airlines and their distribution channels, would access to full content be impacted?

If the content in the CRSs is not available on an equal basis and is, in addition, fragmented across several distribution channels, how would this affect efficiency and the cost of distribution, as well as travel?

As a consumer and an actor in the travel industry, I would encourage you to take advantage of this unique opportunity and make your opinion known to the EC by no later than the April 27 at one of the following addresses:

European Commission
Directorate-General for Energy and Transport
Office DM24 5/98
B-1049 Brussels, Belgium
[email protected]

For further information on this important issue, please visit http://www.c-fare.org.”

Richard Lovell, chief operating offiicer EMEA and Latin America
for Carlson Wagonlit Travel