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Trip.com showcases AI trip planning tool
Trip.com recently announced the latest developments with TripGenie its AI-powered trip planning assistant.
TripGenie can provide actionable responses.
Unlike traditional chatbots, TripGenie answers queries and then takes users directly to the relevant information.
For example, if a user asks about family-friendly Singapore hotels, it quickly presents a list of hotels that match the criteria.
The integration of voice commands and AI-driven actions helps streamline the travel planning process.
It simplifies the journey from inquiry to action but doesn’t handle the booking directly.
TripGenie can show all available flights, but the customer will retain control over booking, says Amy Wei, Senior Product Director at Trip.com.
Trip.com’s tech team continues expanding the AI assistant’s capabilities to enable more actionable responses.
TripGenie is actively being tested with voice interactions in English.
The tech team is also working on the accuracy of Automatic Speech Recognition (ASR) for other languages.
“We envision integrating it with voice-activated devices like smart speakers and leveraging the power of voice recognition tech,” Wei added.
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TravelMole Editorial Team
Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
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