United Airlines launches Covid-19 text chat service

Sunday, 03 Aug, 2020 0

United Airlines has launched a new automated information service for all things Covid-19 related.

Customers can text ‘Clean’ to FLYUA (35982) and have their concerns answered relating to health and safety, mask policy, boarding rules, contactless check-in options and other ‘new normal’ flight operation procedures.

The United Automated Assistant aims to get customers the information they need fast without having to call or search online for an answer.

"The travel experience has changed a lot from just a few months ago – we’ve overhauled our safety and cleaning procedures and this new text functionality makes it easier for our customers to stay informed," said Linda Jojo, United’s Technology and Chief Digital Officer.

According to the airline it answers questions like ‘How is United keeping airports cleaner and safer?’ ‘What is the quality of the air onboard a plane?’ and ‘Are United Club locations still open?’

The Automated Assistant is part of the airline’s wide-ranging CleanPlus program which includes a strict mask policy, electrostatic spraying of aircraft, pre-flight health self-assessment and contactless check-in.

by Ray Montgomery, US editor

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TravelMole Editorial Team

Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.

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