United Kingdom
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United first airline to install Braille cabin signage
United Airlines is the first US airline to add Braille to aircraft interiors.
It aims to help United travelers with visual disabilities more easily navigate the cabin independently.
The airline has currently equipped about a dozen aircraft with Braille markings for individual rows and seat numbers as well as inside and outside lavatories.
United expects to outfit its entire mainline fleet with Braille by the end of 2026.
“Finding your seat on a plane or getting to the restroom is something most of us take for granted,” said Linda Jojo, Chief Customer Officer.
“But for millions, it can be a challenge.”
“By adding more tactile signage throughout our interiors, we’re making the flying experience more inclusive.”
In addition, United is working with the National Federation of the Blind (NFB), the American Council of the Blind (ACB) and other groups to explore the use of other tactile navigational aids.
This includes raised letters, numbers and arrows.
“We applaud United for taking an important step toward,” said NFB President Mark Riccobono.
“We hope to continue working with United to explore additional ways to make flying more accessible.”
Other measures United has implemented include a recent redesign of the United app to make it easier to use for people with visual disabilities.
United’s Inflight Seatback Entertainment screens offer a range of accessible features such as closed captioning, text-to-speech controls, magnification, and explore-by-touch capabilities.
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Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
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