United Kingdom
United States
Asia Pacific
US DOT targets airlines over passenger refunds
The US administrations concluded investigations into 10 airlines accused of short-changing customers over delay compensation and refunds.
The US Transportation Department will soon take enforcement action, a DOT official said.
“We’re also going to enforce passenger and consumer rights,” U.S. Transportation Secretary Pete Buttigieg told Fox News.
“We’ll collaborate with airlines when they’re ready to take steps that are positive and proactive, whether that’s improvements in pay that are helping with hiring or flexibility in customer service,” Buttigieg said.
Buttigieg hasn’t identified the airlines, although some have previously gone through enforcement action.
Air Canada last year finally agreed to settle for $4.5 million for violating US consumer law in not providing refunds.
“We look forward to working with the federal government to identify and resolve shared challenges to minimize disruptions,” trade group Airlines for America said,
The DOT said it will issue new rules on refunds for travelers unable to travel due to government restrictions.
It says current regulations do not meet refund eligibility during special circumstances like when travel restrictions are imposed by governments
Buttigieg said: “We’ve seen some improvement over the course of the summer, but still not an acceptable level in terms of performance, cancellation and delays.”
Ray Monty
Walt Leger on New Orleans’ Resilience and Major Events Ahead
Cindy Mackin Shares Estes Park’s Winter Thrills
Mark Jaronski of Explore Georgia on FIFA World Cup 2026
Connecting Small Businesses to Global Tourism Markets: Nate Huff of Tourism Exchange
North Carolina’s Resilience: Wit Tuttell on Recovery and Tourism
Kittipong Prapattong’s Plan for Thailand’s Tourism Growth: Taxes, Visas, and Campaigns
James Jin: Didatravel’s Journey from China to Global Reach and the Impact of AI on Travel
Darien Schaefer on Pensacola’s Evolution: From Small Town to Global Destination
Florida Tourism’s Next Frontier: Dana Young on Expanding Beyond the Classics
Patrick Harrison on Tampa Bay Tourism’s Resilience and Marketing Strategy
Bubba O’Keefe on Clarksdale’s Vibrant Music Scene
Commemorating Elvis and Embracing Tupelo’s Culture with Jennie Bradford Curlee
BA suspending all Heathrow to Abu Dhabi flights
Unexpected wave rocks cruise ship
Woman dies after going overboard in English Channel
Report: Cruise guest died after ship lashed in heavy storm
British teen in serious condition after paraglider collision