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US pushing airlines to improve passenger compensation
The Biden Administration is putting pressure on airlines to boost passenger compensation for delayed and canceled flights.
Today, the Transportation Department is expected to propose a rule requiring airlines to offer more than refunds.
It would include supplying a meal voucher and overnight accommodations where appropriate.
In addition, ground transportation would be provided from the hotel, and easy rebooking to a new flight time.
These measures have been practiced in the past during mass delays such as Southwest Airlines’ Christmas meltdown but are not currently mandatory.
“When an airline causes a flight cancellation or delay, passengers should not foot the bill,” Transportation Secretary Pete Buttigieg said.
“This rule would for the first time, require airlines to compensate passengers and cover expenses.”
There is no federal law currently that forces airlines to compensate passengers for flight delays.
A passenger can however choose to receive a refund for canceled flights.
The DOT will also launch an expanded version of the Airline Customer Service Dashboard.
This allows customers to compare which airlines offer what type of, if any, compensation for delays and cancelations.
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Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
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