Virgin Atlantic gives loyalty members tier status extension

Monday, 26 Feb, 2021 0

Virgin Atlantic has extended the timeframe for customers to maintain their tier status and use their vouchers.

In recognition of the impact Covid-19 has had on the ability to travel, the airline is offering an extra three months for Gold and Silver members to maintain their current level.

This latest extension is in addition to the two, six month’s validity the airline offered throughout 2020.

In addition, members across all tiers will have an additional three months to use rewards such as companion, upgrade or clubhouse vouchers.

Virgin Atlantic Chief Digital and Marketing Officer Siobhan Fitzpatrick said: "We understand how important flexibility is to our customers as they navigate travel restrictions and make plans to travel in 2021 and beyond.

"When the scale of the pandemic became apparent last year, we instantly offered our customers an extra six months to maintain their tier status, followed by an additional six months later in the year.

"Following the Prime Minister’s update, which has given clarity on the UK’s roadmap out of restrictions, we’re pleased to offer a further three month validity to our Flying Club members for extra peace of mind.

"We’re looking forward to working with the Government’s Global Travel Taskforce to reopen the skies safely. Until then, our latest status update provides increased flexibility and reassurance, in anticipation of welcoming our customers on board again soon."

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