United Kingdom
United States
Asia Pacific
WestJet rolls out Canada’s first AI airline chatbot
WestJet has unveiled Canada’s first artificial-intelligence powered airline chatbot.
Named Juliet, it will be offered via Facebook Messenger enabling customers to check their flight status and flight information queries in English and French.
"Juliet is the first of many ways WestJet will be raising the bar using digital to improve the guest experience and make travel easier and more enjoyable," said the airline’s chief digital and innovation officer, Alfredo Tan.
Through machine learning it will develop more functionality, features and capabilities, the carrier said.
According to research firm Markets and Markets, the AI-powered aviation market is worth only about $152 million based on current investments, but that is slated to grow to about $2.22 billion by 2025.
Air Canada is also developing an AI chatbot, while US, European and Asian airlines have also rolled out or are currently developing their own, mostly via Facebook Messenger.
WestJet said it will roll out Juliet on other platforms over time and plans to add more features.
This includes voice interaction, the airline said.
TravelMole Editorial Team
Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
Tony from Gatto’s Pizza on Columbus’s Unique Pizza Trail
Sophia Hyder Hock on Global Social Inclusion in Tourism
Sustainable Tourism: Don Welsh on Community Values and Global Collaboration
Jane Cunningham: Enhancing European Engagement in Tourism
Kristin Dunne: Navigating Destination Strategy
Revolutionizing Mobile Connectivity: Boris Bijlstra on HUBBY eSIM
Capturing Glasgow’s Vibrancy: An Interview with Susan Deighan, Chief Executive of Glasgow Life
Lebua Hotel & Resorts: Rajan Khurana on Hospitality and Bangkok’s Charms
Sustainable Tourism and Growth: Insights from Chiravadee Khunsub from Tourism Authority of Thailand
Revolutionizing Travel: SmartSIM USA’s Dale Takio Unveils the Power of E Sims
TravelMole Interview with Hishan Singhawansa, Deputy CEO of Cinnamon Hotels & Resorts, Sri Lanka
Unveiling the Essence of Magari Tours: A Dive into Authentic Italian Experiences
EU airports bring back 100ml liquid rule
CLIA: Anti-cruise demos could cause itinerary changes in Europe
Co-pilot faints, easyJet flight issues ‘red alert’
Dozens fall ill in P&O Cruises ship outbreak
Woman dies after getting ‘entangled’ in baggage carousel