United Kingdom
United States
Asia Pacific
Which? backs action against airlines breaching refund rules
Consumer advocate Which? has backed calls for reforms so action can be taken against airlines which fail to refund customers for cancelled flights.
Lord Young of Cookham, a former transport secretary, said tens of thousands of passengers had filed complaints to the Civil Aviation Authority (CAA) about refunds.
Lord Young cited ‘inexcusable delays’ in getting reimbursed.
Which? says the time for action is overdue.
"Which? has long been calling for meaningful action from the regulator in response to airlines breaking the law on refunds on a scale that has never been seen before – but it has been unable to do so, so it’s clear that the time for reform is now," said Rory Boland, Editor of Which? Travel.
It called on the government to give the regulator the tools to take meaningful action and deter airlines from violating consumer law.
"The CAA has also asked for stronger powers, including the ability to fine airlines directly for breaches of the law. The government’s aviation recovery plan should set out steps it will take to address this, to ensure airlines do not feel empowered to brazenly break consumer law again in the future," Boland said.
Written by Ray Montgomery, US Editor
TravelMole Editorial Team
Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
Kittipong Prapattong’s Plan for Thailand’s Tourism Growth: Taxes, Visas, and Campaigns
James Jin: Didatravel’s Journey from China to Global Reach and the Impact of AI on Travel
Darien Schaefer on Pensacola’s Evolution: From Small Town to Global Destination
Florida Tourism’s Next Frontier: Dana Young on Expanding Beyond the Classics
Patrick Harrison on Tampa Bay Tourism’s Resilience and Marketing Strategy
Bubba O’Keefe on Clarksdale’s Vibrant Music Scene
Commemorating Elvis and Embracing Tupelo’s Culture with Jennie Bradford Curlee
Craig Ray and the Expansion of the Blues Trail
Presenting Mississippi’s Cultural Trails with Katie Coats
Robert Terrell: A Journey Through BB King’s Influence
Rochelle Hicks: Celebrating Mississippi’s Musical Legacy
Exploring Jacksonville with Katie Mitura: The Flip Side of Florida
Dozens fall ill in P&O Cruises ship outbreak
Boy falls to death on cruise ship
Turkish Airlines flight in emergency landing after pilot dies
Unexpected wave rocks cruise ship
Woman dies after going overboard in English Channel