United Kingdom
United States
Asia Pacific
Which? responds to the CAA’s disabled passengers proposals
The CAA’s proposal for more scrutiny on treatment of disabled air travelers has been welcomed by consumer watchdog Which?
The regulator is seeking comments on a proposed framework to improve airline service levels.
It would include a transparent ranking of airlines’ performance in dealing with disabled and less mobile passengers.
It would comprise the initial flight boking process, to check-in, assistance and the overall flying experience.\
Rocio Concha, Which? Director of Policy and Advocacy, said: “It’s positive that the Civil Aviation Authority is proposing to name and shame airlines who are falling short.
“However, to really make an impact and improve the flight experience for these passengers, the regulator will need to be able to take enforcement action that don’t comply with consumer law.”
“Disabled passenger rights need to be reviewed and strengthened to ensure staff are properly trained to assist,” Concha added.
“The government must urgently set out its plans to equip the aviation regulator with greater enforcement powers.”
The framework would also set standards for accommodating assistance and guide dogs on flights and the handling and storage of mobility equipment.
TravelMole Editorial Team
Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
Mark Jaronski of Explore Georgia on FIFA World Cup 2026
Connecting Small Businesses to Global Tourism Markets: Nate Huff of Tourism Exchange
North Carolina’s Resilience: Wit Tuttell on Recovery and Tourism
Kittipong Prapattong’s Plan for Thailand’s Tourism Growth: Taxes, Visas, and Campaigns
James Jin: Didatravel’s Journey from China to Global Reach and the Impact of AI on Travel
Darien Schaefer on Pensacola’s Evolution: From Small Town to Global Destination
Florida Tourism’s Next Frontier: Dana Young on Expanding Beyond the Classics
Patrick Harrison on Tampa Bay Tourism’s Resilience and Marketing Strategy
Bubba O’Keefe on Clarksdale’s Vibrant Music Scene
Commemorating Elvis and Embracing Tupelo’s Culture with Jennie Bradford Curlee
Craig Ray and the Expansion of the Blues Trail
Presenting Mississippi’s Cultural Trails with Katie Coats
Dozens fall ill in P&O Cruises ship outbreak
Turkish Airlines flight in emergency landing after pilot dies
BA suspending all Heathrow to Abu Dhabi flights
Unexpected wave rocks cruise ship
Woman dies after going overboard in English Channel