Wizz Air enforcement action sees over £1 million refunded to customers

Wednesday, 17 Jan, 2024 0

Wizz Air customers have received £1.24 million in refunds thanks to enforcement action by the UK Civil Aviation Authority.

The CAA took action against Wizz Air last year following a flood of complaints over nonpayment of refunds owed.

The regulator said Wizz Air was failing to meet its passenger rights obligations.

There were complaints about issuing refunds and a failure to provide alternative flights to help passengers get to their destinations.

Complaints also said Wizz Air failed to provide appropriate care when flights were significantly delayed.

The undertakings by the CAA required Wizz Air to make changes to its policies to make sure it consistently complies with its re-routing and care obligations.

Wizz Air was also required to review previously assessed claims it received for replacement flight costs.

This also included extra costs such as transfers when flying from different airports, and hotel costs when appropriate.

The airline cooperated with the action and has now completed its review of claims.

This has led to more than 25,000 claims being re-examined, and additional payments given in about 6,000 cases.

Paul Smith, Consumer Director at the UK Civil Aviation Authority, said: “This is good news for passengers and our concerns have been validated.”

“Passengers have every right to expect their claims to be resolved quickly, efficiently and in line with the regulations.”

The regulator’s action covered claims made for flights on or after 18 March 2022.

TravelMole Editorial Team

Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.

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