Workers make police complaints over KLIA systems outage investigation

Thursday, 05 Sep, 2019 0

The fallout over Kuala Lumpur International Airport’s recent systems outage continues.

At least a dozen Malaysia Airports Holdings Bhd staffers were interviewed by police and statements were recorded regarding their actions, with police hinting the investigation is tied to deliberate possible tampering.

Now, four IT officers have lodged their own police report after apparently being implicated by MAHB’s IT department head.

Thousands of passengers were disrupted at KLIA from Aug 21 to Aug 24 after the IT glitch to the Total Airport Management System (TAMS).

The airport’s WiFi connection, check-in counters and the baggage handling system all went down with airlines required to revert to time consuming manual systems.

The airport operator issued a statement saying it wasn’t ruling out ‘malicious intent’ by one or more people.

The four IT officers gave statements to police refuting claims of possible involvement.

It is still unclear whether MAHB actually has any evidence of sabotage or if it is merely suspicion, or even worse, looking for scapegoats.

MAHB replaced network equipment two days after the outage and systems were back to normal within a day.

TravelMole Editorial Team

Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.

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