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Worldspan offers free automated refunds
Worldspan has expanded its automated refund technology beyond e-tickets.
The GDS can now offer its agents a free automated solution to process refunds on MPDs (multi purpose documents) and flight tickets, of which one in six is refunded, according to Worldspan’s estimates.
Worldspan says that the best feature of its automated refunds is that the system holds six months of historical data, rather than the three months it claims most competitors can store. Worldspan UK manager, John Joinson said that six months of historical data should account for 98 percent of refund needs in typical travel agencies.
He added: “…agents don’t need any additional equipment or functionality to use this new solution as it is graphical user interface based.”
Worldspan Automated Refunds will allow agents to print IATA-required refund documentation and duplicate it, as well as allowing agents to issue their own credit notes and extract monthly summary reports. The technology is available now and requires some in-office training, which is provided by Worldspan free of charge.
Read our previous stories:
03-Dec-2002 Worldspan seeks redundancies
14-Nov-2002 Worldspan will keep US Airways, for the moment
05-Nov-2002 Worldspan threatens US Airways
01-Nov-2002 Worldspan agents will have no-frills access next month
25-Sept-2002 ICTA to partcipate in Worldspan training
24-Sept-2002 Worldspan to tap into no-frills sector
30-Aug-2002 Worldspan promotes Bainton
16-Aug-2002 Worldspan promotes Ficco
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