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Your future airport visit increasingly self-service
Fast-growing airport self-service is what you can expect in the near future, says a new global survey.
In fact, a large majority of the world’s leading airport operators intend to make self- service their primary channel for check-in, says the 6th annual SITA Airport IT Trends survey.
Said Catherine Mayer, SITA Vice President for Airports:
“This year’s survey confirms that self-service is a global trend with almost 80 percent of respondents planning to make it the primary means for check-in by 2010 as is already the case at 40 percent of the world’s top 100 airports.”
Almost two-thirds of all airports already have check-in kiosks which will further increase to 90 percent by 2012.
And a majority of 52 percent also rated the introduction of “electronic documents” as the technology which will have the most significant impact at airports in the near future. That will initially be driven by the adoption of bar-coded boarding passes sent directly to mobile phones – a key enabler for real paperless travel.
The survey also found that IT budgets for airports in 2008 were largely unaffected by the global economic downturn.
The world airport IT industry is estimated to be worth $3 billion and 45 percent of this year’s survey respondents expect an increase in budget in 2010 while only 14 percent expect a lower budget.
Other future numbers from the survey showing accelerated automation:
 Common bag-drop locations – 12 percent today to 48 percent by 2012.
 Automated boarding gates — 8 percent today to 42 percent by 2012.
 Self-service kiosk for passenger transfer services — 11 percent today to 39 percent by 2012.
 Self service kiosk to report lost baggage — 5 percent today to 36 percent by 2012.
The survey was co-sponsored by Airline Business and the Airports Council International.
By David Wilkening
David
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