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Voice call centres history as AirAsia embraces AI
TravelMole Editorial Team - Dec 12, 2024
In a victory for automation over the human touch, budget airline AirAsia has closed its voice call centres in favour…
Categories: Tech
TTNG unveils new front end and back office system
Bev - Dec 09, 2024
The Travel Network Group has unveiled a new retail front end and back office system, due to be available for…
TripAdvisor acquires menu management firm
TravelMole Editorial Team - Dec 06, 2024
TripAdvisor, Inc has bolstered its restaurant B2B product portfolio with a new acquisition.It announced the purchase of menu management company…
American Airlines launches in-app passport scanning
TravelMole Editorial Team - Dec 05, 2024
American Airlines has rolled out a new tool on its mobile app to streamline the passenger experience for international journeys.American…
Expedia leadership team in shock resignation
Linsey McNeill - Dec 04, 2024
Expedia Group chief executive Mark Okerstrom and chief financial officer Alan Pickerill have suddenly resigned after clashing with the board…
EasyJet signs four-year deal with CarTrawler
Linsey McNeill - Dec 04, 2024
B2B travel technology provider CarTrawler has signed an exclusive deal to become easyJet's online car rental provider for the next…
Teletext Holidays’ Alexa voice-activated service put to the test
Linsey McNeill - Dec 03, 2024
OTA Teletext Holidays has launched a voice-activated search function with personal assistant app Alexa. Users are asked a series of…
Consumer watchdog names best and worst travel comparison sites
Linsey McNeill - Dec 02, 2024
GoCompare has been rated the worst travel comparison site, with users panning it for poor functionality and high prices in…
Open Destinations signs deal with rail operator in Australia
Bev - Nov 29, 2024
Australian railway operator Queensland Rail has signed a multi-million dollar agreement with Open Destinations to use its Travel Studio enterprise…
EasyJet holidays launches with smaller than hoped for ATOL
Linsey McNeill - Nov 28, 2024
EasyJet will launch its new package holiday platform at midday today with the aim of selling a million holidays next…
Booking.com partners with Bitcoin-friendly booking platform Travala
TravelMole Editorial Team - Nov 27, 2024
Online travel giant Booking.com has joined hands with crypto-friendly travel platform Travala.Travala has integrated Booking.com's inventory on its platform allowing…
Italian Supreme Court rules against Ryanair in favour of lastminute.com owner
Lisa - Nov 25, 2024
The Italian Supreme Court has accepted an appeal by Last Minute owner LM Group that Ryanair cannot prevent it from…
