Users of British Sign language can now communicate with Aer Lingus’ customer service team using a video relay service provided by SignLive. This new partnership aims to boost the accessibility of customer services for BSL users, including deaf and hard-of-hearing customers. The SignLive service is available 24/7 and can be easily accessed through an app or website. Through the SignLive app or website, customers will be connected to a qualified online BSL interpreter, who will then relay the conversation between the caller and a member of the Aer Lingus customer care team. Customers can download the SignLive app or visit the SignLive website. Once registered, users will be able to navigate to Aer Lingus and call the team. Susanne Carberry, Aer Lingus Chief Customer Officer, said: “SignLive is an important new assistance tool that underpins Aer Lingus’ commitment to improving accessibility for all our customers.” The introduction of SignLive ensures that our customers who use British Sign Language have more options when seeking assistance.” There are an estimated 151,000 users of BSL across the UK with approximately 25,000 who use it as their first language. SignLive is also available to Irish Sign Language (ISL) users Monday to Friday 09:00- 17:00. This service can be scheduled by request.  

Aer Lingus is teaming up with the Pittsburgh Steelers. The four-year partnership comes as the Pittsburgh Steelers are set to play a regular season NFL game in Ireland later this year. Aer Lingus will be the presenting partner of Steelers Ireland 2025 when the team plays at Croke Park, Dublin The agreement establishes Aer Lingus as an Official Airline Partner of the Pittsburgh Steelers, a Founding Partner of Steelers Ireland, and the Official Airline Partner of Steelers Ireland. Aer Lingus will also co-present the Steelers’ Ireland Youth Football Development program, aiming to grow the sport at the grassroots level across Ireland. The Steelers are one of America’s oldest and most famous football franchises. The team was founded by the Rooney family's which has rich Irish heritage, dating back to the 1840s. They have won the Super Bowl six times and eight American Football Conference (AFC) championships. Aer Lingus plans to collaborate with the Steelers to connect with fans and reach new ones in Ireland. Susanne Carberry, Aer Lingus Chief Customer Officer, said: “The Pittsburgh Steelers are a cornerstone of American football, and Aer Lingus is proud to commence an exciting new partnership.” “The opportunity for the Pittsburgh Steelers to play in Ireland is truly special, not only because of the Rooney family history there, but also to play in front of the growing number of Steelers fans in Ireland,” said Steelers president, Art Rooney, II. Aer Lingus’ North America network continues to grow in 2025 as the airline prepares to fly to two new US destinations – Nashville and Indianapolis on new Airbus A321 XLR aircraft. This brings the number of transatlantic routes operated by the airline from Manchester, Dublin and Shannon to 24. Aer Lingus has been a proud supporter of College Football since 2016, when the first ever Aer Lingus College Football Classic took place. Since 2022, the event – held on Week Zero of the College Football calendar - has been a regular fixture at Dublin’s Aviva Stadium, bringing teams and supporters from across America to Ireland. In 2027, the University of Pittsburgh's Pitt Panthers will be the home team taking on Wisconsin.

Flag carrier Aer Lingus has today announced a New Distribution Capability (NDC) partnership with Expedia Group. Through the NDC booking connection, Expedia customers can avail a more personalised experience when booking Aer Lingus flights. The NDC partnership simplifies the booking process, allowing Expedia Group customers to build tailor-made holidays, and make changes to their flight itinerary. NDC offers Expedia Group customers flight status updates and check-in via the Aer Lingus app. As with all direct bookings, customers who are members of Aer Lingus’ loyalty programme, AerClub, will earn travel rewards, in addition to earning points on Expedia. Expedia Group customers flying transatlantic with Aer Lingus can use US Pre-Clearance services at both Dublin and Shannon Airport. Susanne Carberry, Chief Customer Officer, Aer Lingus, said: “Aer Lingus is delighted to partner with Expedia Group to offer our best value fares and seamless connections between North America and Ireland, and indeed the rest of Europe.” 

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Aer Lingus Regional is expanding Glasgow flights with the launch of new service to Cork.  The airline’s regional services are operated exclusively by Emerald Airlines. The Glasgow to Cork service will begin on 27 October and tickets are now on sale. These new Glasgow flights operate four times a week with 30,000 seats on offer. Fares start from £39.99. Flights will be on new ATR aircraft, The airline currently operates two routes from Glasgow; Glasgow-Dublin with up to four flights and Glasgow-Belfast with up to two flights daily. Ian Lough, Head of Commercial at Emerald Airlines said: “We're delighted to extend our network from Glasgow.” “By expanding our services at Glasgow, we're not only meeting the increasing demand but also empowering our passengers with more choices and flexibility.” Tickets are on sale now at www.aerlingus.com 

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Emerald Airlines, operator of Aer Lingus’ regional arm, is expanding services between Aberdeen and Dublin. Starting next month, it expands to up to two flights per day. Tickets are on sale now. Ian Lough, Head of Commercial at Emerald Airlines said: "We are delighted to be increasing our services between Aberdeen and Dublin. Passengers will now have access to even more convenient timings.” “Whether it's for business or leisure, our increased frequency ensures that passengers can visit Ireland with ease, year-round.” Aer Lingus Regional will operate up to two daily flights on key days of the week—Monday, Thursday, Friday, and Sunday—enabling passengers to enjoy long weekends in the Irish capital. To explore more of Ireland beyond the capital, Aer Lingus Regional also flies a twice daily service from Dublin Airport to the Northwest of Ireland, Donegal. This is voted among the most scenic landing strips in the world. The Aberdeen-Dublin route eases onward connectivity from Aberdeen to North America; such as New York, Boston, Chicago, Washington D.C and more. Passengers flying into the US make use of US Immigration pre-clearance at Dublin Airport, skipping any lengthy immigration queues stateside. 

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A fresh round of talks between Aer Lingus and the pilots union are taking place to try to break the stalemate. It comes as more than 270 flights have been scrubbed from this week’s schedule. Pilots have entered the second day of indefinite work-to-rule action. They have also planned a one-day strike for Saturday. The Taoiseach has urged both sides to ‘engage in good faith to resolve this dispute.’ It follows separate mediation talks at the Labour Court attended by IALPA and Aer Lingus on Tuesday. Pilots are seeking a 23.8% pay rise while Aer Lingus has offered just over half of this. The airline says the pay demand is ‘unsustainable.’ 

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Aer Lingus says it has been able to re-accommodate, refund or rebook about 80% of passengers likely impacted by upcoming industrial action by pilots. It identified over 240 flights over five days which are expected to be cancelled, affecting as many as 35,000 passengers. The airline says it could also make last minute cancellations on the day of travel. Aer Lingus pilots are set to start indefinite work to rule action from Wednesday. An eight hour strike on Saturday is also planned. Both sides in the dispute have left the door open for further discussions. Pilots are taking action over a requested pay increase of nearly 24%. The airline has offered just over half of this. “The insidious nature of this industrial action has the capacity to result in much more cancellations over the coming weeks if it’s not resolved,” said Donal Moriarty, Aer Lingus chief corporate affairs officer   

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Aer Lingus says it is too early to assess what disruption lies ahead for passengers after pilots voted for industrial action. Pilots are about to begin ‘work to rule’ action as part of a pay dispute. This is expected to kick in from midnight next Wednesday. Aer Lingus chief corporate affairs officer Dónal Moriarty acknowledged it could cause ‘significant impact’ to flight schedules Work to rule would see pilots declining to work on days off and refusing overtime. It comes at the busiest time of year for the airline. The Aer Lingus summer schedule has a capacity of about 40,000 passengers per day. The work to rule action is ‘indefinite.’ In a second ballot at the weekend, pilots voted for all-out strike action which could still lead to one day stoppages. Pilots are seeking almost 24% pay increases. The airline has so far offered just over half of that. “We are in this position because management have failed to provide us with a meaningful offer on pay that accounts for inflation and sacrifices made to save Aer Lingus during the pandemic,” said IALPA president Captain Mark Tighe. “Management keep insisting that pilots must sell their working conditions in exchange for any increase in pay. We are absolutely not prepared to do that.”

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Irish flag carrier Aer Lingus has announced inaugural flights for the highly anticipated nonstop route to Sin City. Las Vegas flights from Dublin take off on Friday 25 October 2024 three times per week, on Tuesday, Thursday, Saturday. The flights are operated on widebody Airbus A330-300 and run seasonally until 29 April 2025. A premier North America winter sun destination, casino capital Las Vegas offers iconic glitzy shows, as well as big ticket sports events including the Formula One Las Vegas Grand Prix. "Aer Lingus is bringing this iconic destination to customers seeking an escape to the winter sun." said Lynne Embleton, Aer Lingus Chief Officer. "In addition to the warm climate, Las Vegas is renowned for being one of the greatest entertainment capitals in the world. The launch of this new Aer Lingus route is a significant moment for us.'' "On behalf of all of Las Vegas, we couldn't be more thrilled to welcome Aer Lingus to Las Vegas for the first time," says Steve Hill, president and CEO of the Las Vegas Convention and Visitors Authority. Last year, Vegas welcomed more than 52,000 visitors from Ireland. The Las Vegas flight route offers easy connections for UK travelers too with convenient connecting flights via Dublin from Manchester, London, Glasgow and Edinburgh. In Dublin travelers can complete US Immigration pre-clearance, to avoid lengthy immigration lines on arrival in the US. 

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Irish flag carrier Aer Lingus has launched Denver flights. The new Denver flight route marks the airline’s largest ever North American schedule. Aer Lingus will run four weekly flights between Dublin and Denver the airline’s widebody Airbus A330 aircraft. Flights have been timed to allow easy connections to and from the airline’s UK route network, including London Heathrow, Manchester, Edinburgh, Bristol and Liverpool. This also gives British travelers the convenience of US immigration and customs pre-clearance in Dublin. The 'Mile High City' offers a vibrant urban destination with natural beauty and year-round adventure. Denver flight one-way fares from the UK start from £379 including taxes and charges. “We are thrilled to commence our Denver route, another important milestone for Aer Lingus to drive forward our North American expansion,” said Susanne Carberry, Aer Lingus Chief Customer Officer. “The new service is also of huge importance to the Denver region as Aer Lingus is the only European carrier that flies non-stop to Ireland.” Situated against the backdrop of the Rocky Mountains, Denver is a leading destination for outdoor adventure from winter sports to summer hiking and horse trekking. The city is awash with diverse culture and art, local craft breweries and a vibrant nightlife. The Aer Lingus transatlantic service offers in-flight dining, entertainment and a generous baggage allowance. 

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Aer Lingus has resumed Minneapolis flights from Dublin Airport for the first time since the pandemic.  The restart marks the full restoration of the airline's pre-pandemic North American network. Aer Lingus will now offer four weekly flights between Dublin and Minneapolis St. Paul, operated on the airline's widebody Airbus A330 aircraft. Minneapolis flights have been timed for easy connections to and from the airline's 15 destinations in the UK, including London Heathrow, Manchester and Edinburgh. Nonstop Minneapolis flights first launched in July 2019, but was paused less than a year later due to the Covid-19 pandemic. The Minneapolis-St. Paul 'Twin Cities' have strong business ties with Ireland, particularly in the biomedical and healthcare sectors. Reid Moody, Aer Lingus Chief Strategy and Planning Officer, said: "Aer Lingus is delighted to welcome the return of Minneapolis-St. Paul to our North American route network.” "There has been a noticeable demand from our passengers for the reinstatement of this route following the temporary pause due to the pandemic.” Currently, almost half of booked passengers from Minneapolis St. Paul to Dublin plan to connect at Dublin, with top destinations including London, Manchester, Edinburgh, Paris, Amsterdam, Rome, Barcelona, and Berlin. 

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Aer Lingus is adding extra Orlando flights to its winter 2024 schedule from Manchester. The new flights will see Aer Lingus increase the Manchester to Orlando route up to four times per week during the peak winter period. This is an increase from the current three flights per week. The fourth weekly Orlando flight operates between 18 December 2024 and 8 January 2025, including a new service on Christmas Day. Known for Walt Disney World Resort and Universal Studios, the theme park capital also offers abundant green spaces, various thrilling adventures, and a vibrant cultural scene. Susanne Carberry, Aer Lingus Chief Customer Officer, said: "From family fun to winter sun, Aer Lingus' Manchester network offers something for everyone.” "That is why we are thrilled to be adding extra flights from the North of England to Orlando during the Christmas school holidays.” "The extra flights to Orlando will complement our existing transatlantic network which continues to prove popular with customers in the North." This winter, Aer Lingus will offer direct flights from Manchester to Barbados, New York, and Orlando, in addition to short flights to Belfast-City and Dublin. All Aer Lingus transatlantic flights from Manchester are operated on wide-body Airbus A330s in Economy or Business Class.     

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