United Kingdom
United States
Asia Pacific
Our global network of passenger and cargo services centres on New Zealand. Before COVID-19, we flew more than 17 million passengers every year, with 3,400 flights per week.
Our driving purpose is all about people. We’re here to ‘Enrich our country by connecting New Zealanders to each other and New Zealand to the world’.
The symbol of our character
Our aircraft’s tails all proudly bear the Māori symbol of the Mangōpare, or hammerhead shark. The Mangōpare represents strength, tenacity, and resilience. The symbol is also known as the koru, the sign of new life, renewal, and hope for the future.
Resilient core domestic business
Our resilient core domestic business provides us with a competitive advantage. We fly people and cargo between twenty New Zealand regions. As an airline we’re committed to keeping all New Zealanders connected. That’s reflected in our new, larger aircraft and our upgraded regional lounges.
Our customers rely on us, and know they can trust our renowned Kiwi service culture. Our commitment to our customers drives strong brand health and employee engagement. Our strong corporate brand continues to drive increased loyalty from our customers.
Pacific Rim and beyond
We have a strong Pacific Rim strategy. We have direct flights to all of our nation’s major Pacific Rim partners. Our revenue-sharing airline alliances expand our coverage even further. We have strong relationships with alliance partners across key international markets, including the United States, Singapore, Hong Kong and China. This gives our customers simple, seamless travel across the globe.
Rewarding our customers with Airpoints™
Airpoints is seen as the most valuable loyalty programme in New Zealand. Airpoints allows members to earn Airpoints Dollars™, the world’s easiest and most transparent loyalty currency. Our members earn by travelling with us and spending at our retail partners. Flights also earn member Status Points, for VIP benefits in the air and on the ground. Airpoints has driven strong membership growth. The programme has about 3.5 million members. This massive database helps us understand our customers and their travel needs.
Focused on sustainable cost improvements
Our modern fleet drives strong cost savings. Our aircraft have an average seat weighted age of 7.11 years. Our fleet consists of modern fuel-efficient aircraft, across fewer aircraft types. This lowers our operating costs, thanks to better fuel efficiency and significantly reduces our maintenance costs.
Sales, reservations & enquiries
Toll free (from within USA): 1-800-262-1234
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10 Jun 24
NEWS
Air NZ halts Noumea flights through SeptemberAir New Zealand has suspended Noumea flights from Auckland until the end of September due ...Read moreAir NZ halts Noumea flights through September - News & announcementsAir New Zealand has suspended Noumea flights from Auckland until the end of September due to the ongoing civil unrest in New Caledonia. The airline's GM of short-haul, Jeremy O’Brien, cited the ongoing closure of the airport and uncertainty over safety for halting the service. The airline is committed to resuming services after September 28. Air NZ the suspension of Noumea flights has only impacted about 1,000 customers. When unrest caused the closure of the airport, over 200 Kiwis were stranded. The New Zealand Defence Force stepped in to operate evacuation flights to bring them back home. Customers with bookings to Nouméa will have their flights held in credit or can opt for a full refund. Those who booked through a travel agent are advised to contact their agent directly. “We’d like to thank customers in advance for their patience and understanding at this time,” the airline said.Related News Stories:
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30 May 23
NEWS
Air New Zealand to weigh passengers for international flightsKiwi flag carrier Air New Zealand will begin weighing international passengers from June. The policy ...Read moreAir New Zealand to weigh passengers for international flights - News & announcementsKiwi flag carrier Air New Zealand will begin weighing international passengers from June. The policy will give it more accurate data for the weight and balance of each departure. Alastair James, Air NZ load control improvement officer said it will be voluntary and no passengers will be forced onto scales. It will only be a temporary measure. “We weigh everything that goes on the aircraft – from the cargo to the meals on-board, to the luggage in the hold.” “For customers we use average weights, which we get from doing this survey.” Passengers will get weighed at the entrance to the gate lounge. "It’s simple, it’s voluntary, and you’ll be helping us to fly you safely and efficiently,” James added. Air New Zealand says the wight survey is a Civil Aviation Authority requirement and requires about 10,000 to produce accurate data. -
19 Sep 22
NEWS
Air New Zealand launches flagship New York City routeAir New Zealand's first ever nonstop flight to New York City has landed at JFK. ...Read moreAir New Zealand launches flagship New York City route - News & announcementsAir New Zealand's first ever nonstop flight to New York City has landed at JFK. At an average 17 hours in the air, it is one of the world’s longest flights. It is the airline’s new flagship route, CEO Greg Foran said, who was on the inaugural flight. Stuart Nash, New Zealand's minister of tourism was also onboard. Air NZ flies to five other US cities including San Francisco. -
29 Jun 22
NEWS
Air New Zealand touts economy class bunk bed sleep podsPicture: Air New Zealand Air New Zealand announced ambitious plans to bring dorm-style bunk beds ...Read moreAir New Zealand touts economy class bunk bed sleep pods - News & announcementsPicture: Air New Zealand Air New Zealand announced ambitious plans to bring dorm-style bunk beds to economy class. The 'Skynest' sleeping pods will be installed on the airline's new Dreamliners on long-haul flights from 2024. The fixed position fully flat beds have a real mattress. They will be located at the rear of the plane. "We wanted to offer our economy customers a lie-flat option and that's how Skynest was born. It's going to be a real game changer,” Air New Zealand CEO Greg Foran said "We have zeroed in on sleep, comfort, and wellness because we know how important it is for our customers to arrive well-rested." The bunks are an extra paid-for option, bookable for four-hour periods. The airline hasn’t disclosed a price yet for 'Skynest' -
16 Jun 22
NEWS
New Zealand scrapping pre-departure testingTravellers to New Zealand will no longer require a Cpvid-19 pre-departure test from 20 June ...Read moreNew Zealand scrapping pre-departure testing - News & announcementsTravellers to New Zealand will no longer require a Cpvid-19 pre-departure test from 20 June “We’ve taken a careful and staged approach to reopening our borders to. Our strategy has worked and as a result it’s safe to lift pre-departure test requirements sooner than planned,” Covid-19 Response Minister Dr Ayesha Verrall said. “We had intended to remove the requirement for travellers to have a pre-departure test by 31 July. But with cases continuing to decline there is evidence this measure can now be lifted.” “We don’t anticipate a significant increase in border cases once the requirement is lifted.” A set of border surveillance measures remain in place for detecting possible new variants. Travellers will still be required to self-test on Day 0/1 and again on Day 5/6. If the result of either test is positive, they must then get a PCR test. Passengers transiting through New Zealand will no longer need to be vaccinated, nor be required to complete a New Zealand Traveller Declaration. “These changes represent important progress in our ongoing management of Covid-19,” Verrall said. -
14 Apr 22
NEWS
Air New Zealand drops vaccine requirementsAir New Zealand is lifting vaccine requirements on domestic and international flights. Domestic passengers will ...Read moreAir New Zealand drops vaccine requirements - News & announcementsAir New Zealand is lifting vaccine requirements on domestic and international flights. Domestic passengers will no longer have to provide proof of vaccination or supply negative Covid-19 test prior to boarding. From May 1, the rule change expands to international flights. It comes as New Zealand moved to orange on the traffic light Covid system.The airline said it has started serving food and beverages again on domestic flights. -
14 Mar 22
NEWS
New Zealand to bring forward full border reopeningNew Zealand’s hard border could swing open earlier than expected. Prime Minister Jacinda Ardern said ...Read moreNew Zealand to bring forward full border reopening - News & announcementsNew Zealand’s hard border could swing open earlier than expected. Prime Minister Jacinda Ardern said a new revised reopening schedule will be revealed this week and ‘brought forward because we believe we can safely do so.’ It has maintained a hard border for almost two years. It has already opened to returning Kiwis and workers in critical industries. It expects to open first to Australian travellers and then for worldwide tourists. -
28 Feb 22
NEWS
New Zealand dropping isolation on arrivalTravellers will no longer need to isolate on arrival in New Zealand. Prime Minister Jacinda ...Read moreNew Zealand dropping isolation on arrival - News & announcementsTravellers will no longer need to isolate on arrival in New Zealand. Prime Minister Jacinda Ardern said the requirement ends on Wednesday and currently applies only to returning Kiwis, as foreign tourists are still banned. Travellers are still required to test negative before and after arriving. “I know this will be welcome news to people eager to travel home to see loved ones as soon as possible,” Ardern said. It was mostly welcomed by the tourism industry, but the uncertainty over opening borders for foreign travellers is hampering recovery plans. -
18 Oct 21
Partner News
Air New Zealand takes first step to reopening with Sydney – Los Angeles flightAir New Zealand is on the road to reopening international passenger services with its popular ...Read moreAir New Zealand takes first step to reopening with Sydney – Los Angeles flight - News & announcementsAir New Zealand is on the road to reopening international passenger services with its popular Sydney - Los Angeles (via Auckland) flights recommencing from Friday 5 November.On sale now, the airline will start with one flight per week in November and will ramp up to four flights per week from December.
Air New Zealand Chief Customer and Sales Officer Leanne Geraghty says the airline is incredibly excited to open these flights for customers as it's a major step towards the airline reopening to the world.
"While there hasn't been a day we didn't fly, most of that flying has been keeping cargo moving around the world, so it's incredibly exciting for us to welcome more customers back on board."
"We haven't been sitting on our hands over the last 20 months and have been taking the time to ensure that as international travel ramps back up, we are better than ever. We can't wait to roll out the red carpet for our customers come 5 November and get back to what we do best - flying!"
Flights are available to book via the airline's website or a travel agent. Customers will need to ensure they meet the entry requirements set by the United States Government, including being fully vaccinated from 8 November.
The airline also has fares for over 30 connecting destinations in the United States and Canada available for sale to get customers to all corners of the region.
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04 Oct 21
NEWS
Air New Zealand requiring vaccination proof for all international flightsAir New Zealand is imposing a vaccination mandate on all international passenger flights. Customers flying ...Read moreAir New Zealand requiring vaccination proof for all international flights - News & announcementsAir New Zealand is imposing a vaccination mandate on all international passenger flights. Customers flying internationally with Air NZ must be fully vaccinated from February, 2022. Air New Zealand CEO Greg Foran said the airline is working on a system to verify passengers' vaccination status. "At the moment we have a card that we get, but obviously the plan is to move that to a digital solution," Foran said. "The Government is working on the Travel Health Declaration, which will be required to be filled out. We're staying close to the industry body IATA, and they have something called the Travel Pass, so there'll be a combination of forms here that will be developed over the next four months to make it as seamless as possible." "Increasingly, the places Kiwis like to fly to will be closed to unvaccinated visitors, and we're working on ways to streamline the travel process for you," he said. Foran hasn't ruled out a similar requirement for domestic flights. -
16 Sep 21
NEWS
Air New Zealand exploring development of hydrogen planes with AirbusAir New Zealand is working closely with Airbus to develop hydrogen powered aircraft. They announced ...Read moreAir New Zealand exploring development of hydrogen planes with Airbus - News & announcementsAir New Zealand is working closely with Airbus to develop hydrogen powered aircraft. They announced a joint initiative to cooperate on a joint research project for zero-emission hydrogen aircraft. They will explore 'opportunities and challenges' such as the achievable flying range and what ground infrastructure would be required. Airbus said it is currently exploring three different ideas for hydrogen-powered aircraft, including turboprop, turbofan and blended wing aircraft. Read full story -
07 Jul 21
NEWS
Air New Zealand restarting US flightsAir New Zealand will resume long haul international travel later this year. It will restart ...Read moreAir New Zealand restarting US flights - News & announcementsAir New Zealand will resume long haul international travel later this year. It will restart flights to the US out of Auckland according to its new schedules starting on 31 October. It will fly to Los Angeles, San Francisco, Honolulu and Vancouver with all routes operating three times a week. The airline is playing down hopes that transpacific travel will be up and running normally by then. It also announced weekly flights will restart to East Asian cities such as Hong Kong, Seoul and Tokyo, as well as more frequent services to Shanghai and Singapore. Read full story
