• 31 Aug 22

  Partner News
  Trip.com and AXA Partners further expand on existing UK travel insurance partnership

    - Travel insurance product with medical and COVID-19 cover launched for UK travellers - ...Read more
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  Trip.com and AXA Partners further expand on existing UK travel insurance partnership - News & announcements

    - Travel insurance product with medical and COVID-19 cover launched for UK travellers - Expanded to France and Germany as the second phase in a strategic partnership   Today, Trip.com and AXA Partners announce a significant European expansion of a new travel insurance product that was made available to UK customers in September 2021. The product provides a range of benefits including medical, cancellation and baggage cover, which can be selected when booking a flight on Trip.com. Crucially, the policy also protects customers for cancellation and medical costs if they contract COVID-19.   Trip.com is a global travel agency and part of Trip.com Group, a leading travel provider with hundreds of millions of users worldwide. Over the last two years, Trip.com has focused on expansion in the UK and Europe by developing its own technology, building out supply chains and fostering strategic partnerships.   AXA Partners, a global player in assistance services, travel insurance and credit protection provide varied products across a wide range of channels. With its extensive global network of medical providers and its medical case management expertise, AXA Partners is perfectly positioned to deliver quality care and assistance when customers need it most.   Prior to the UK launch, Trip.com and AXA Partners collaborated successfully on insurance products tailored for China, followed by South Korea in 2020 and Singapore in 2021.   Following the UK launch, a similar solution was launched in France in March and Germany in April this year, complemented by a cancellation only insurance product, which is popular with customers in European markets. Further expansion of these insurance solutions to Spain and Italy is planned for later in 2022.   Xavier Blanchard, AXA Partners Travel Insurance CEO and Global head of Travel at AXA Partners, said of the partnership, “We are delighted to be working with Trip.com. Trip.com Group is one of the world’s largest online travel agencies, and so our partner understands the need for products to be distributed compliantly and with the customer’s best interests at heart. We, at AXA Partners, understand the need for this to be achieved in a simple, engaging and understandable way. Our combined global expertise and collaborative approach creates a perfect environment for the creation of products and services that protect and support customers at every stage of their journey.”   Andy Washington, European General Manager, Trip.com Group, said, “Trip.com is focused on building out our offering in the UK and Europe. By partnering with AXA, one of the world’s leading insurance providers, we are able to give our users the protection they need to have peace of mind when they take their next trip. We are delighted to have worked with the AXA Partners team in such a collaborative way, designing solutions that respond to users’ needs and presenting them in a user-friendly, easy-to-book way on the Trip.com platform. We look forward to growing our cooperation with AXA Partners, to bring Trip.com users in the UK and mainland Europe comprehensive insurance coverage.”   Following the successful launch of the UK and mainland European products, AXA Partners and Trip.com are collaborating on designing further protection solutions, as well as expanding the number of insurance markets and distribution channels”

• 04 Jul 22

  Partner News
  AXA Partners announces new multimillion-pound partnership with ROCK Insurance Group

    AXA Partners UK & Ireland has announced a new multimillion-pound extended partnership with ROCK ...Read more
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  AXA Partners announces new multimillion-pound partnership with ROCK Insurance Group - News & announcements

    AXA Partners UK & Ireland has announced a new multimillion-pound extended partnership with ROCK Insurance Group, which launched in June.   The strategic partnership sees the company underwrite a number of ROCK Insurance Group’s Travel Insurance policies including Jet2, Onthebeach, Travel Republic, Insurefor, Leisure Guard and Big Blue, among others. Policies will cover single trip, annual multi-trip and backpacker Travel Insurance, alongside cover for Gadgets and Car Hire Excess Protection. AXA Partners will also provide the claims management for all brands.   The new deal follows a collaboration between AXA Partners and ROCK Insurance Group in 2021, which saw the companies come together to provide insurance products, and a best in class digital customer journey for Tesco Bank. After building an excellent foundation over the past 12 months, both businesses say they are confident that their extended partnership will enhance the customer experience across all brands.   ROCK Insurance Group and their parent company, Staysure Group, have a strong digital presence, which complements the huge growth that AXA Partners has had in the travel market in recent years; testament to the company’s capability and customer-first ethos.   Speaking about the new initiative, Bob Ewers, Head of Region Northern, Central & Eastern Europe, North America, UK & Ireland at AXA Partners, said: “We are delighted to announce our extended partnership with ROCK Insurance Group as the underwriter and service provider for a range of policies, across several, well-known consumer brands.   “At AXA Partners, as well as delivering a high standard of claims service for customers, digital innovation is key and we are extremely pleased to be partnering with ROCK once again, who bring a wealth of digital capability.   “We also look forward to seeing what we could further achieve together in the future, whilst continuing to provide a high standard of protection for customers when travelling abroad.”   Antony Martin, Managing Director at ROCK Insurance Group commented: “AXA Partners shares our key value of putting customers at the heart of everything we do, and this became apparent during the initial stages of our partnership.   “We’ve been building our insurance business for more than 20 years, and we’re delighted to have AXA underwrite the policies for several of our brands, in order to further strengthen our customer proposition.   “We are looking forward to continuing to work closely with AXA Partners, and we are sure that it’s a partnership that will continue to grow, for the benefit of our customers.”

• 24 Apr 22

  Partner News
  AXA Partners and DOA Underwriting Ltd enter new multimillion-pound partnership

    AXA Partners UK & Ireland is to underwrite a range of mass-market leisure Travel ...Read more
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  AXA Partners and DOA Underwriting Ltd enter new multimillion-pound partnership - News & announcements

    AXA Partners UK & Ireland is to underwrite a range of mass-market leisure Travel Insurance policies across the DOA Underwriting Ltd portfolio, as part of a new strategic multimillion-pound partnership.   The collaboration with the family-owned business, who are leaders in tech & innovation, enables more customers to be able to access Travel Insurance through a quality brand, via approximately 1,500 brokers and insurance intermediaries in niche market sectors. Together, the companies will provide the best value products for DOA’s customers, including its own brand SunWorld.   The long-term partnership, which Paul Moloney, Client Director at AXA Partners says will make the companies “stronger together”, sees the brand underwriting policies covering medical screening, sports activities and cruises, alongside claims handling management for all brands.   Both partners are confident that the venture will create robust foundations to enhance DOA’s customer experience, as well as further extend AXA Partners’ strong growth in the travel space.   Talking about this latest deal for AXA Partners in the Travel Insurance market, Moloney said: “Our new partnership with DOA Underwriting Ltd, and its own brand SunWorld, plays a key part in our travel strategy – with the ultimate goal of providing a high standard of insurance cover for as many travellers as possible.   “We have recently gone through a rapid expansion phase in the travel space, which has been as a result of our proven capability in this market. Working with DOA, who not only bring new distribution to AXA Partners but also digital expertise, will only strengthen that position further.”   Matthew Oliver at DOA Underwriting Ltd commented: “As a family-owned business, loyalty and customer experience are very important to us, as is being at the forefront of digital technology – both of which are shared values that first attracted us to AXA Partners.   “We are pleased to be entering a new AXA partnership, with the intention of making our customer experience the best it can be. We are extremely optimistic about what we can achieve through this collaboration and how our relationship with AXA Partners will grow in the future.”

• 18 Nov 21

  Partner News
  Augmented Experience. Travel Safe and easy travel within the new pandemic paradigm

    AXA Partners introduces Augmented Experience.Travel, empowering safe and easy travel within the new pandemic ...Read more
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  Augmented Experience. Travel Safe and easy travel within the new pandemic paradigm - News & announcements

   

  AXA Partners introduces Augmented Experience.Travel, empowering safe and easy travel within the new pandemic paradigm

   

  The world experienced one of the most significant health crises due to the global COVID-19 pandemic: overflowing hospital capacities, locking down people at home, and the shutting down of economic activities. With the world reopening, together with customers’ new behaviours and expectations, the need for adequate protection is now at the top of travellers’ concerns, as they look for personalised and innovative solutions while relying on key actors to redefine the travel insurance industry.   A major crisis calls for major changes. That is why AXA Partners introduces AugmentedExperience.Travel based on 5 pillars that are transforming its range of travel products, thereby increasing accessibility,flexibility and suitability while adapting to a new paradigm:   • AXA Partners’ “Digital Gateway” serves as a unique entry point for easy access to a safe and smooth travel experience   In order to follow these emerging trends, while responding to the increased need for a flexible, quick and smooth customer journey related to its insurance policy, AXA Partners has launched a Digital Gateway. It utilises customers’ existing native wallet, which allows customers to access and activate AugmentedExperience.Travel coverage and benefits in a few clicks, therefore leading to more clarity, transparency and availability.   • “Essential Protection” is reinforced with pandemic-related illnesses covered as any other illness within our contracts   Today’s travellers want to be prepared for the unexpected. In this context, AXA Partners’ coverage is designed to restore confidence in travelling by covering today’s additional risks, such as denied boarding, quarantine periods, missed departures or being stranded abroad, with both medical and non-medical assistance included, if a customer contracts COVID-19.   • “Modular cover” with Personalised Travel Protection   Travel behaviours have been changing and will further evolve. According to Inmarsat’s Passenger Confidence Tracker1, 84% of respondents believe their travel habits are likely to change post pandemic. This led AXA Partners to provide new coverage to address these emerging trends, with personalised packages for domestic and staycation trips, now including vacation rental protection and car replacement guarantee where possible, and workcation or “Bleisure” trips (Business + Leisure) with available business equipment coverage.   • “Peace of mind services” to make travel easier and safer   To ensure Security and Protection, AXA Partners has designed AugmentedExperience.Travel policies that commit to key safety benefits, such as a 24/7 Safety Hotline reachable in less than 30 seconds to help and accompany customers for any medical issues, from digital medical teleconsultation in multiple languages, COVID Logistics Assistance and PCR labs locator, down to acute medical assistance with the safety net of evacuation.   • Fighting against and adapting to climate change” with the ambition of becoming a “Net-Zero” emissions company   This unprecedented COVID crisis is driving a new trend towards an increased desire by customers to participate actively towards the reduction of their environmental footprint, due to the massively widespread awareness of the impacts of climate change. At AXA Partners, we are committed to reducing our carbon footprint by 23% by 2025, in line with AXA Group’s targets. We also contribute to fighting climate change through our operations, with 100% of the electricity used in AXA Partners facilities coming from renewable resources2, which helped us reduce our CO2 emissions by almost 80% from 2012 to 2020. We are actively working on designing travel solutions that are more environmentally responsible, while also aiming to reward trips that are CO2 frugal. AXA Partners' goal is to deliver travellers - wherever they are in the world - with the most useful and transparent support and services.

• 11 Mar 21

  Partner News
  AXA Partners and Ancileo renew partnership to foster innovation in the travel industry March 11th 2021

    AXA Partners and Ancileo renew partnership to foster innovation in the travel industry   ...Read more
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  AXA Partners and Ancileo renew partnership to foster innovation in the travel industry March 11th 2021 - News & announcements

   

  AXA Partners and Ancileo renew partnership to foster innovation in the travel industry

    To accelerate and seize the many opportunities in the Travel industry post-Covid, AXA Partners and Ancileo have decided to renew their partnership. This renewed agreement is there to provide the best combination of agility, global reach and financial strength in the Travel industry.   AXA Partners is AXA’s global B2B2C unit dedicated to delivering the best solutions in assistance services, travel insurance and credit protection & welfare to their partners across the globe, leveraging its international footprint and serving many players from financial institutions to travel organizations. Ancileo is a provider of seamless technology solutions for the insurance value chain.   The technology developed by Ancileo allows integration across the Travel partner’s entire customer journey, from fully embedded in the purchase funnel to stand alone white label customer interface and various offline touch points.   Ancileo’s core capabilities include, among others, a deep personalization engine that tests in real time hundreds of combinations of product benefits, pricing and display depending on the targeted customer segment, and an intelligent payment gateway solution to provide premium collection flexibility and support long-term customer loyalty through recurring billing.  

  Three years ago, when most of the global insurers were still trying to compete with the insurtech players, the teams at AXA Partners had already understood the benefits of a strong partnership between insurtech companies and insurers. Building on this successful collaboration, we now aim to accelerate the potential of personalised insurance distribution through digital ecosystems.

  Olivier Michel, Founder & CEO of Ancileo

  

  Xavier Blanchard

   

  AXA Partners Travel Insurance CEO and Global head of Travel at AXA Partners

   

  Appetite for Travel post Covid is widespread, with greater importance attached to insurance. To support this accelerated growth, cutting edge e-commerce capabilities are a key element, particularly to optional models that present a greater technical challenge for e-commerce. Our partnership with Ancileo will highly contribute to meeting these challenges, better addressing partners’ need and strengthening our positioning as a leading insurer.

  

  Paul-Antoine Cristofari

   

  Global Head of Markets at AXA Partners

   

  Our partnership with Ancileo combines the strengths of a leading insurance brand with the agility of a digital player, allowing to meet partners’ increased expectations in a post-Covid world regarding end-to-end digital integration and flexibility of the customer journey. We are pleased to renew this collaboration to the benefit of our partners’ performance and time-to-market.

    Under this renewed agreement, Ancileo will continue to power AXA Partners end-to-end embedded insurance digital solutions for its distribution partners and is willing to grow in terms of partners and type of product to respond to the e-commerce needs of industry players. The partnership will focus on digital platforms and ecosystem distribution, meeting the growing demand for personalization, agility and speed to market.   Over the past three years, the partnership between AXA Partners and Ancileo has enabled a global footprint of digital distribution across Asia, Europe and the Middle East in 19 countries with 18 distribution partners.

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