Thousands of Delta Air Lines passengers went without meal service on flights out of Detroit over the weekend, following a ‘food safety issue.’ More than 200 Detroit flights had no meal service after a routine check by Food and Drug Administration inspectors. Following the inspection, Delta and its catering partner closed down the facility. "During a recent inspection, Delta's catering partner was notified of a food safety issue. We immediately shut down hot food production and subsequently suspended all activity from the facility," Delta said. "Hot food and other onboard provisioning will be managed from other facilities." "We will continue to take necessary precautions to ensure food safety." The FDA or the airline haven’t disclosed specifics about the food safety issue. 

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Delta Air Lines is expanding its transpacific network with new Asia flights from Salt Lake City, Utah. Delta will fly nonstop from SLC to Seoul, South Korea which will be the only flight between the two cities. The airline will operate Airbus A350 aircraft on the route starting in June 2025. Delta is the dominant airline at Salt Lake City, with nearly 250 peak-day departures to 90 destinations. It flies overseas from SLC to major cities including Paris, Amsterdam and London. Delta has existing Seoul flights from Atlanta, Minneapolis-St. Paul, Seattle, and Detroit. For added connectivity, Delta has an existing codeshare partnership with Korean Air. Joe Esposito, Delta SVP – Network Planning, said: “The launch of Salt Lake City to Seoul service offers customers convenient access to Delta’s growing global network.” “Our strong joint venture with Korean Air allows us to offer unmatched connectivity between the US and Asia.”

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Delta Air Lines is extending its halt on Tel Aviv flights from New York. The airline will postpone all Israel flights until the end of the year as tensions continue to rise in the Middle East. It extended the flight pause from October 31 to the end of 2024, as other airlines also pull fights in the region. "Delta flights between New York-JFK and Tel Aviv will be paused through December 31, due to ongoing conflict in the region," the airline said. The airline says affected customers can rebook flights for later dates through March 1, 2025. Tensions have ramped up this week after pagers were remotely detonated, killing several people in Lebanon and injuring thousands. Qatar Airways has since banned the carriage of pagers and walkie talkies on flights to and from Lebanon. Airlines including Air France and Lufthansa again suspended flights to Israel.   

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The FAA is investigating a pressurization issue on a Delta flight which left 10 passengers requiring medical attention. It happened after a Delta Air Lines flight made an emergency landing at Salt Lake City International Airport. This was shortly after it took off from Salt Lake City bound for Portland, Oregon. Flight 1203, a Boeing 737-900 with 140 passengers on board, suffered a possible ‘pressurization issue’ the FAA said. The flight landed safely without incident. An airline spokesperson said emergency personnel met passengers at the arrival gate and said 10 people required medical evaluation or treatment. Delta hasn’t given any specifics about what treatment was administered. CNN cited some passengers said they suffered bloody ears and noses. The airline said it took the plane out of service to inspect it and later fixed the pressurization problem. "The flight crew followed procedures to return to SLC where our teams on the ground supported our customers with their immediate needs,” Delta said. 

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An investigation is underway following a tarmac collision between two planes at Hartsfield-Jackson Atlanta International. A Delta Air Lines Airbus A350, which was prepping for takeoff to Tokyo, struck the tail of an Endeavor Air Bombardier CRJ900. The two planes were on alternate taxiways. Endeavor Air is a Delta regional subsidiary. The Endeavor flight was bound for Lafayette, Louisiana. Delta said 221 passengers were aboard the Tokyo-bound flight and there were 56 people on the Lafayette flight. No injuries were reported. Delta said passengers were re-accommodated on alternate flights while the aircraft were checked over for damage. An airport spokesperson said there was only minimal disruption to airport operations and the FAA is investigating the incident. 

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An investigation is underway following the death of two workers at a Delta Air Lines maintenance facility. A tire explosion killed two employees and seriously injured one more at the wheel and brake shop near Delta’s main Atlanta hub. Police and fire crews responded to the accident in the maintenance hangar. "Delta is heartbroken at the loss of two team members and the injury of another this morning at the Atlanta Technical Operations Maintenance facility," the airline said. "We have extended our full support to family members and colleagues." Delta is cooperating with local authorities on a full investigation. The Delta TechOps hangar is used for repair and maintenance work on its aircraft fleet as well as for other airline customers. "We're all in this together, and we'll get through this by supporting each other," said Delta Executive Vice President John Laughter, who has overall responsibility for Delta TechOps functions.   

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Delta Air Lines has begun rolling out free Wi-Fi on select long-haul international routes. The airline says most transatlantic routes will have the free ‘Wi-Fi presented by T-Mobile’ service by the end of this summer. It gives customers on some Viasat-equipped long-haul international flights fast and free Wi-Fi. Delta says the free service offers streaming-quality connectivity, which is currently available on nearly 700 aircraft. This represents more than 90% of Delta’s domestic mainline fleet. “As we continue to roll out fast, free Wi-Fi, we’re able to serve customers traveling both domestically and internationally in new ways,” says Ranjan Goswami, SVP. – Customer Experience Design. “The scale at which we’re bringing free in-flight Wi-Fi to customers is unmatched in the airline industry.” The rollout for international services is taking place on a route-by-route basis. Later this year, all Viasat in-flight Wi-Fi-equipped aircraft will officially convert to the personalised Delta Sync Wi-Fi experience. After International, Delta’s regional routes are expected to follow with a similar rollout into 2025.   

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CrowdStrike has rejected Delta Air Lines' accusations that it is responsible for flight disruptions after the global IT outage last month. CrowdStrike acknowledged the initial outage that caused airlines around the world to ground flights. However, it takes issue with Delta’s allegations of gross negligence. It cannot be liable for issues Delta alone suffered for several more days. Delta CEO Ed Bastian said the IT outage cost the airline about $500 million in total. This includes operational costs, refunds and compensation for customers’ hotel and transport costs. Delta was forced to cancel about 6,000 flights over a week, which impacted over 500,000 passengers. The airline is now under a US DOT probe for the way it handled the outage fallout. "CrowdStrike reiterates its apology to Delta, its employees and its customers and is empathetic to the circumstances they face,” the cybersecurity firm said in response. “However, CrowdStrike is highly disappointed in Delta's suggestion that CrowdStrike acted inappropriately and strongly rejects any allegation that it was grossly negligent or committed willful misconduct.” Delta alleged CrowdStrike failed to do testing and validation for the software update which CrowdStrike denies. “Should Delta pursue this path, Delta will have to explain to the public, its shareholders, and a jury why CrowdStrike took responsibility swiftly, transparently and constructively - while Delta did not." 

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The global IT outage and its days-long meltdown that followed could end up costing Delta Air Lines half a billion dollars. Delta Air Lines CEO Ed Bastian put the cost at around $500 million. As well as the missed revenue due to days of cancellations, Bastian said it paid out ‘ tens of millions of dollars per day’ in compensation and hotels. This lasted for five days as most airlines recovered pretty quickly once the outage was resolved. The airline said it has processed ‘thousands’ of refund requests. The airline canceled over 5,000 flights. The outage was caused by a failed software update by CrowsStrike which took thousands of websites and online services offline which used Microsoft systems. Once fixed, Delta has further issues for days over its crew scheduling system.   

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Delta Air Lines is still struggling to get back on track five days after the global IT outage, prompting Transportation Secretary Pete Buttigieg to take action. Hundreds more flights were delayed or canceled Tuesday after grounding more than 1,200 a day earlier. The Department of Transportation will open an investigation. The airline’s struggles could continue for the rest of the week. Delta customers have been advised to contact the DOT to determine whether the airline is providing adequate customer assistance. The DOT said it has already received a ‘high volume of consumer complaints’ about Delta since Friday. “We want to hear from passengers who believe that Delta has not complied with USDOT-enforced passenger protection requirements,” the Transportation Department said. Delta is cooperating with the investigation. “We remain entirely focused on restoring our operation,” Delta said. “Delta teams are working tirelessly to care for and make it right for customers impacted by delays and cancellations.” Most airlines are up and running will full flight operations. However, Delta’s is being hampered with problems with its crew tracking system. The airline said it will likely continue for a few more days. Delta effectively doesn’t know where its flight crew are. Some have said they have been sleeping at the airline as the system cannot book them layover hotels. The prolonged meltdown has cost Delta about $163 million as of the end of Monday, according to an aviation analyst. 

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Delta Air Lines has just inked a partnership with an airline which hasn’t even launched flights yet. Delta announced a partnership with Saudi based Riyadh Air, and says it aims to launch Saudi Arabia flights in the future. Riyadh Air plans to launch flights next summer. The new Saudi airline is being heavily backed by the Saudi sovereign wealth fund. As it hasn’t launched yet, the two airlines haven’t confirmed any specific details such as when the partnership will start. Both airline CEOs did however say the partnership will include an airline codeshare agreement allowing for through ticketing between the US and the middle east. They also said it could, over time, develop into a full joint venture agreement subject to regulatory approvals. Delta would eventually become the first US airline to fly direct to Saudi. The only current nonstop connection is on Saudia, which flies to New York, Washington Dulles and LAX 

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Delta Air Lines is ready to welcome guests at the all-new Delta One Lounge at New York's JFK Airport. Located between Concourses A and B in Terminal 4, 39,000-plus-square-feet Delta One Lounge is larger than any Delta Sky Club. It features premium services from fine dining to spa-like wellness treatments and valet services. "Our teams have spared no detail to ensure Delta One Lounge guests receive a truly memorable experience," said Claude Roussel, VP – Delta Sky Clubs and Lounge Experience. "It's a new era for Delta – we want our guests to feel the difference here." The airport lounge premium bar offers classic cocktails, amid a standout Art Deco-inspired lighting fixture. The Lounge features a 140-seat Brasserie restaurant serving a three-course meal service. Alternatively, the Market and Bakery has seasonal culinary offerings plated for walk-up service. A beverage cart service allows guests to enjoy hospitality without leaving their seat. The designated wellness area has nine reservable relaxation pods with full-body massage chairs, nap chairs, and treatments from Grown-Alchemist certified therapists. Adjacent to the wellness area, the Serenity Lounge provides a tranquil space to relax. The airport lounge also houses eight shower suites with towels, bathrobes and slippers, plus Grown Alchemist products. There are also views of the airfield from the Delta One Lounge Terrace. 

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