• PH App booked four out of ten non-package income sales. Due to success, Blue Diamond Resorts will expand the app to the rest of its properties.
• Main outcomes include digitalized restaurant reservations, eliminating 35-minute queues, increased customer satisfaction and Net Promoter Score.
• Planet Hollywood Cancun with 1018 rooms registered +70,000 unique app users.  More than 84% of hotel guests used PH App.

  GoNexus Group, a leading experiences and mobility travel group, and Blue Diamond Resorts, the Caribbean's fastest growing resort chain, celebrate the successful result of the PH App (Planet Hollywood App) powered by NexusLab for Planet Hollywood Hotel in Cancun, contributing to the digitalization of the guest experience, increasing customer satisfaction and sales. Now four out of ten NPI (non-package income)[1] sales are booked through the PH App, and as a result of this success, Blue Diamond Resorts will expand the app's presence across the rest of its properties.   The PH App, launched for Planet Hollywood Cancun on September 25, 2023, and concluded on April 20, 2024, yielded significant outcomes including the digitalization of restaurant reservations, resulting in the elimination of queues and wait times of up to 35 minutes. The app has also increased the visibility of NPI. Moreover, surveys conducted through the app facilitated early complaint resolution, leading to a reduction in post-travel complaints and an increase in the Net Promoter Score^[2].   Planet Hollywood Hotel in Cancun, boasting 1018 rooms, witnessed a remarkable adoption of the PH App by its guests. By April 30, 2024, over 70,000 unique users, representing an adoption rate of over 84%, were using the app to make one in three reservations.   Designed mobile platforms, including iOS and Android, the PH App aims to provide guests with comprehensive information and options within the hotel, simplifying booking processes and saving time. The app uses Stay App technology, which was recognized as the Best Hotel Guest App in 2023 by the Hotel Tech Awards. Language options include English and Spanish.   The app offers several benefits for hoteliers, including but not limited to online pre-check-in and room pre-selection to restaurant reservations, spa treatments booking, and exclusive beach dinners. It also allows for amenity requests, tour consultations, and resort exploration through interactive maps, among many others.   The President of GoNexus Group, Ruben Gutiérrez, expressed, "We are thrilled to partner with Blue Diamond Resorts in revolutionizing the hospitality industry with the Planet Hollywood App powered by NexusLab. Developed using Stay App technology and in collaboration with NexusLab, the innovation hub of GoNexus Group, this app represents a fusion of cutting-edge technology and unparalleled guest experiences, driving significant value for both guests and resorts alike. This milestone marks the beginning of a transformative journey in redefining the all-inclusive experience across Blue Diamond Resorts' diverse portfolio as a result of our NexusLab”.   Additionally, Jurgen Stutz, Senior Vice President - Sales, Marketing & Distribution for Blue Diamond Resorts, remarked, "Catering to our guests' desires for seamless convenience and immersive experiences has always been ingrained in Blue Diamond Resorts' DNA. This ambitious project at Planet Hollywood Cancun is only the beginning for us to transform the all-inclusive experience into a personalized journey. As we extend this innovative technology across our diverse portfolio, we're not just embracing the future; we're redefining the standard for hospitality excellence, one tap at a time."

  In this interview, Ruben Gutierrez, President of GoNexus Group, provides insights into the company's background and services. With 25 years of history, Go Nexus Group comprises several entities, including Nexus Tours, a leading Destination Management Company (DMC) in the US, Latin America, and the Caribbean. Nexus Tours operates across 19 countries and 52 destinations, serving markets like the US, Canada, Europe, and Latin America. This interview provides valuable insights for travel agents seeking partnerships and innovative solutions for their clients' needs.  

 

• Integration of Global Marketplace into Travel Partner Portal expands capabilities to over 140 countries, 92k experiences, +30k mobility options, and +100k car rentals.
• Suite of enhancements in travel agent portal improves support, available 7 days a week, facilitating seamless assistance and boosting sales, being the sole DMC providing this level of support.

  NexusTours – the leading DMC in the Caribbean, Central America, and North America, and part of GoNexus Group, a leading experiences and mobility travel group – is proud to announce the launch of its enhanced Travel Partner Portal, a dynamic booking engine for travel agents, aimed at revolutionizing the travel industry by empowering travel agents with enhanced support and access to global experiences. This strategic initiative comes just ahead of the highly anticipated IPW in Los Angeles, May 3^rd – 7^th.   As part of its commitment to elevating the experience of travel agents, NexusTours has integrated its Global Marketplace into its Travel Partner Portal. With this innovative and technological platform, travel agencies grant access to all its portfolio amplifying travel partners' capabilities with mobility solutions and curated experiences spanning over 140 countries worldwide; over 92,000 experiences; over 30,000 mobility options, and plus 100,000 car rentals.   The company has also introduced a suite of enhancements tailored to meet the evolving needs of today's travel professionals in their travel agent portal. Serving as the sole DMC providing this level of support, NexusTours remains committed to enhancing travel agent support with the launch of its enhanced Travel Agent Support (available 7 days a week, from 7 a.m. to midnight) which offers exclusive services for seamless assistance with inquiries, bookings, and modifications. Since its launch four months ago, the center has successfully handled thousands of inquiries and bookings. As a result, the quality of service has marked improvements in response time, satisfaction, registration, and sales metrics.   Rubén Gutiérrez, President of GoNexus Group, said: "We are thrilled to unveil our Travel Agent strategy, which underscores our commitment to empowering travel professionals and enhancing their ability to provide exceptional service to their clients. With our enhanced support and expanded global experiences, we are confident that our partners will be better equipped than ever to succeed in today's dynamic travel landscape. At NexusTours, we are committed to growth and excellence in the travel industry”.  

 

• Over 230K groups and wedding passengers handled during 2023, an increase of 225%.
• Company attributes success to an empowered team, 24/7 support, a robust SLA, and the NexusTours App enhancing. travel experience.
• Recent enhancements include Travel Partner Implant, Pre-Arrival Calling Programme, and Travel Partner Portal for enhanced customer support.
• NexusTours operates in 19 countries and 52 destinations, serving +250 travel partners such as tour operators, hotels, and agencies.

  – NexusTours – the leading DMC in the Caribbean, Central America, and North America, and part of GoNexus Group, a leading experiences and mobility travel group – is proud to announce that 2023 ended with 5000 groups and weddings, handling over 230K guests, an increase of 225% over the 2022 performance.   With an eye towards sustaining this momentum, the company is poised to reach a milestone of 270,000 passengers in its groups and wedding business by year-end. This strategic objective aims to solidify this business segment as a pivotal component within the group, which boasted a total handling of 1.8 million passengers in 2023.   NexusTours Groups and Weddings division covers events and exhibitions, organizing adventures for groups, weddings, incentives, conferences, corporate meetings, and congresses. Spanning 19 countries and 52 destinations worldwide, NexusTours offers expert planning, management, and assistance for a portfolio of +250 travel partners, which include tour operators, hotels, and travel agencies.   The company has achieved these results thanks to an empowered team of seasoned specialists, 24/7 onmichannel support, their robust Service Level Agreement (SLA), and their cutting-edge technology. They recently launched the NexusTours App, designed specifically to elevate the travel experience for guests and available in English and Spanish, which redefines travel management with intuitive trip planning, online check-ins, eWallet vouchers, and 24/7 support.   Recently, the company has introduced several enhancements aimed at better supporting both customers and travel partners, thereby empowering NexusTours Groups & Weddings:  

• Travel Partner Implant: Establishing a new role to support the client and group in the destination, adding value and destination expertise to Travel Partners.
• Pre-Arrival Calling Programme: Multilingual specialists engage with travel agents and groups of individuals before arrival, facilitating bookings, discounts, and assistance.
• Travel Partner Portal: Through this innovation and technology platform, travel agencies can enhance their groups journey.

  Rubén Gutiérrez, President of GoNexus Group, stated: "I’d personally like to thank all our team for their hard work in making 2023 a milestone for GoNexus Group as we closed the year with 5000 unforgettable group experiences and weddings, hosting over 230K guests. Building on this success, we anticipate 20% growth in 2024, thus making Groups and weddings a core driver of our overall growth as a business.   “At the same time I’d also like to thank all our Groups and weddings B2B customers for their loyalty and partnership have made this objective a reality.   “Our commitment to excellence, backed by a dedicated team, 24/7 support, and innovative technology like the NexusTours App, ensures unparalleled travel experiences. As we expand our reach across 19 countries and 52 destinations, we remain steadfast in our mission to redefine travel management and elevate guest satisfaction.   “Our high-quality service in destination ensures seamless experiences, directly benefiting travel partners and supporting their clients, even in remote locations. It's a testament to our commitment to enhancing travel experiences and solidifying partnerships with our clients."