As the UKs largest independent travel agent Hays Travel, specialises in providing good value, quality holidays alongside excellent customer service.
From its inception, the business expanded steadily with shops cropping up across the north-east. In 1990, the first Hays Travel call centre opened, and in 1995 the Hays Travel Independence Group was formed – a consortium of independent travel retailers retaining their own independence and branding, but benefitting from Hays Travel’s buying power, technology, and back office functions.
2019 saw Hays Travel take a strong lead in the industry and acquired the Thomas Cook retail estate; providing re-employment opportunities to former staff who were made redundant following the collapse of the travel giant.
Another year later in 2020; Hays Travel took over all 20 Tailor Made Travel shops as well as retaining around 100 employees.
Today, Hays Travel has huge buying power and invests heavily in state-of-the-art technology. The company has an award-winning in-house training programme, won Best High Street Large Agency at the Agent Achievement Awards, and is recognised in the Top 100 Apprenticeship Employers list, as well as the Sunday Times’ 100 Best Companies to Work For’ list.
Fully ABTA, ATOL and IATA bonded, it offers its customers complete financial security, and its independent status means staff are able to offer impartial advice and an extensive range of travel opportunities. The company works with hundreds of suppliers to ensure this.
