Sabre has launched SynXis Concierge.AI, a Generative AI customer service focused solution for hotels.

This is Sabre Hospitality’s first deployment of Generative AI.

It is powered by new content from inputs such as text, images, and code.

Sabre says Concierge.AI provides detailed, accurate responses to specific customer queries.

Initially, SynXis Concierge.AI is being used by Sabre’s Customer Care and Delivery (CCD) team to enhance customer service delivery.

The entire CCD team has access to Concierge.AI, ready to handle various customer interactions including questions, requests, and problem resolution.

“SynXis Concierge.AI will significantly elevate the customer service experience by providing swift and accurate resolutions,” said Scott Wilson, President, Sabre Hospitality.

Sabre Hospitality plans to integrate SynXis Concierge.AI into the Community Portal to enhance self-service capabilities.

Sabre is also exploring its application in existing products.

“Generative AI represents a monumental leap in technology for the hospitality industry," said Amy Read, VP of Innovation at Sabre Hospitality.

"With SynXis Concierge.AI, we are unlocking new opportunities for driving operational efficiency and personalising the guest experience.”

Sabre says it has the data and connectivity to maximise Generative AI’s potential.

 

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Sabre Corporation announced its newest AI-powered retailing solution for airlines. Sabre Upgrade IQ helps airlines generate incremental revenue by optimizing the available inventory in their premium cabins. With Upgrade IQ, airlines can give travellers the opportunity to bid for an airline upgrade seat at any stage during the pre-travel timeframe. This includes throughout the booking flow, at check-in, in the airline's mobile app or via email. Using machine-learning models powered by Sabre Travel AI, it dynamically prices upgrade offers, recommending the minimum and maximum proposed bid values along with the starting price for the bid. During beta testing, Upgrade IQ delivered up to 20% uplift in incremental revenue by filling empty seats in premium cabins. Sabre has integrated with Hopper's platform to create a streamlined customer experience. The new Sabre solution incorporates Hopper's advanced bidding platform in multiple languages and in-real time. "By collaborating with Google and Hopper, we have delivered a modern retailing solution to help airlines better manage seat upgrades," said Garry Wiseman, Chief Product Officer, Sabre Travel Solutions. "We are thrilled with the positive response we're receiving from airline customers."

Sabre Corporation has rolled out Lodging AI, marking the introduction of its Sabre Travel AI capabilities for the accommodation sector. Lodging AI is designed to help travel agencies improve hotel attachment rates and create additional revenue opportunities. It provides travelers with more personalized lodging options, Sabre says. Using its machine learning models, the new service analyzes the property attributes, customer trip segmentation, and traveler and agency preferences. This then generates custom lodging options with more likelihood they will be booked, the company says. Lodging AI brings more personalized results to enable agents to be more efficient in their workflows," said Sabre Chief Product Officer, Garry Wiseman. The first two micro-services of Lodging AI are now available, with others expected to be added. These are Alternate Properties, which presents up to 20 relevant options with similar characteristics to the original request The Cross-sell service identifies relevant air bookings or itineraries without lodging attached and presents suitable lodging options to complete the trip. It is available via Content Services for Lodging APIs and Sabre Red 360. It was created by Sabre utilizing Google tech as part of the two companies' 10-year strategic partnership.

Sabre Corporation has integrated Google's Travel Impact Model (TIM) to boost sustainability transparency for bookings. It is integrating carbon emissions data into its point-of-sale tools for corporations and travel agencies. It gives travelers the data to make informed decisions about their trips. Travel agency tool Sabre Red 360 has already integrated the carbon emissions information. Sabre's corporate online booking tool GetThere is expected to implement it towards the end of the year. Sabre's and Google's strategic partnership is now in its fourth year. It comprises migrating Sabre's data centers to Google Cloud. "Integrating emissions data is an important step in bringing sustainability information to the mainstream," said Kristin Hays, Corporate Responsibility Officer, Sabre. "We believe we can play an important role in identifying emissions data to help travelers make more informed decisions."  

Sabre Corporation and American Airlines NDC offers are set to go live through Sabre's global distribution system. Starting on April 3, Sabre-connected travel buyers, agencies and developer partners will be able to book, and service American's NDC content. It is available through Sabre's Offer and Order APIs, Sabre Red 360, and the online booking tool, GetThere. "We are committed to providing our customers with  seamless retailing," said Thomas Rajan, VP, global sales at American. "We'll be able to provide our enhanced, rich NDC content to travelers worldwide." Travel buyers connected to the GDS will be able to choose NDC fares offers such as the Main Select and Flagship Business Plus fares. They will also have access to ancillaries and more descriptive information on American's flight offers.  

Sabre Corporation  signed a new agreement with Japan-specific luxury travel platform Bear Luxe Japan. Bear Luxe Japan is also business-to-business membership portal, which connects its hoteliers to global markets. It is a global network of luxury travel designers, and luxury hotels across Japan. The new relationship further cement Sabre’s growing footprint in Japan, while expanding the reach of Bear Luxe member hoteliers. It primarily consists of independent Japanese luxury hotels It will utilise the Sabre SynXis hospitality platform to the markets and channels high-end travellers use to book their luxury trips to Japan. Bear Luxe will use a comprehensive suite of Sabre SynXis solutions to grow its reach, target the corporate travel market, and drive increased bookings. “It is vital to us that we have the right technology partner, one that offers the right solutions in opening up new markets for our hoteliers,” said Hiro Miyatake, co-founder and chief operating officer of Bear Luxe. Under the patnership, Bear Luxe hospitality members will be linked to hundreds of thousands of travel agents across the world through the Global Distribution System (GDS) connectivity solutions powered by Sabre SynXis. Sabre’s corporate booking tools will provide Bear Luxe with the ability to connect with corporate travel buyers. Additionally, SynXis Voice Agent will elevate the call centre experience for potential guests, equipping Bear Luxe agents with the tools they need to minimize call handling times.

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