In a candid conversation with Graham McKenzie, Mohamed Rafi Mar, the General Manager UK and Ireland for Singapore Airlines, provided a glimpse into the airline's dynamic landscape. Highlighting strategic alliances, Singapore Airlines has forged partnerships with global carriers such as Lufthansa and Air New Zealand, expanding its reach across Southeast Asia and Australia. Amidst the evolving travel landscape, Mar shared the airline's commitment to sustainability, emphasizing a focus on a young fleet and sustainable aviation fuel. With a resilient response to the pandemic, Singapore Airlines reported robust load factors, and Mar discussed plans for future network expansion and service enhancements, showcasing the airline's dedication to excellence in the skies.  

  Singapore Airlines (SIA) has been named World’s Best Airline in the 2023 Skytrax World Airline Awards, the fifth time it has won this prestigious accolade.   SIA took the top spot in four categories at this year’s Skytrax awards, including Best First Class Airline, Best First Class Comfort Amenities, and Best Airline in Asia. SIA’s low-cost subsidiary Scoot was named Best Long Haul Low-cost Airline, and ranked second in the World’s Best Low-cost Airlines category.   The Skytrax awards are based on surveys of more than 20 million travellers across over 100 nationalities, who rated more than 325 airlines between September 2022 and May 2023.   Mr Goh Choon Phong, Chief Executive Officer, Singapore Airlines, received the World’s Best Airline award on behalf of the Airline in Paris on 20 June 2023.   “This award is a testament to the indomitable spirit of our people, who worked tirelessly and made many sacrifices to ensure that SIA was ready for the recovery in air travel. That has allowed us to emerge stronger and fitter from the pandemic as a leading international airline,” said Mr Goh.   “We are very grateful to our customers for their enduring loyalty to and affection for Singapore Airlines. During the pandemic, their support and encouragement gave us the strength and determination to overcome the unprecedented challenges. Today, as we recover from the pandemic, we are firmly committed to innovating and investing in industry-leading products and services, and ensuring that SIA continues to offer our customers a world-class travel experience.”   Mr Edward Plaisted, Chief Executive Officer, Skytrax, said: “It is a fabulous achievement for Singapore Airlines to achieve this World's Best Airline title for 2023. Singapore Airlines achieved excellent results in many of the award categories, with the highlight being recognition of their First Class cabin as the World’s Best First Class. We congratulate Singapore Airlines on this success which should be a source of great pride and satisfaction for the airline management and staff.”

  Singapore Airlines (SIA) customers will enjoy the most comprehensive free unlimited Wi-Fi access in the airline industry from 1 July 2023, when the service is extended to all travellers in all cabin classes, including Premium Economy Class and Economy Class.   This enhanced Wi-Fi offering will be available virtually across the entire aircraft fleet¹  and almost the entire global SIA route network.   As a result, customers across all cabin classes will be able to stay connected with loved ones, work online, or keep up to date with the latest news or their social media feeds, even from 36,000 feet in the sky.   To enjoy this service, customers must enter their KrisFlyer membership details at the point of booking through the Manage Booking online option, or at check-in. Non-KrisFlyer members may also sign up for their free membership online or on board their flight via the SIA digital content portal on their personal mobile devices to enjoy the complimentary in-flight Wi-Fi.   Suites, First Class, and Business Class customers, as well as PPS Club members²  will continue to enjoy access to free unlimited in-flight Wi-Fi. Since February 2023, KrisFlyer members travelling in Premium Economy Class and Economy Class have enjoyed complimentary three- and two-hour Wi-Fi surf plans respectively.   Mr Yeoh Phee Teik, Senior Vice President Customer Experience, Singapore Airlines, said: “In today’s increasingly hyper-connected world, high-speed in-flight Wi-Fi connectivity is one of the most important requirements for our customers. Giving them access to free unlimited Wi-Fi is yet another milestone in SIA’s continuous effort to offer an exceptional end-to-end travel experience. With this enhanced offering, our customers will be empowered to stay connected, entertained, and productive, even at 36,000 feet in the sky.”   SIA operates 136 passenger aircraft as of 1 May 2023.   ¹ Free unlimited Wi-Fi services are available on all aircraft except for the seven Boeing 737-800 NGs that are not Wi-Fi enabled.   ² This includes PPS Club supplementary card holders.