Singapore Airlines has debuted at London Gatwick with the first flight to Singapore. The new second London route complements SIA’s four daily flights from London Heathrow. The carrier also serves the Lion City from Manchester five times a week. The new London Gatwick flight operates five times a week to Singapore, and offer the fastest connecting service from the UK to Sydney, in 21 hours 40 minutes. The airline's main hub at Singapore's Changi International Airport allows easy transfers to connecting flights to Southeast Asia and Australasia. Mohamed Rafi Mar, Singapore Airlines GM, UK & Ireland said: "We are pleased to offer more choices to customers, with London Gatwick as our third UK gateway.” “We have seen a growing demand for travel not just to Singapore, but to Southeast Asia and Australia." The 13-hour flight is operated on Airbus A350-900 jets with 253 seats in three classes. London Gatwick flight SQ309 will operate on Mondays, Tuesdays, Fridays, Saturdays and Sundays to Singapore Changi. 

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Singapore Airlines has amended its policy on in-flight seatbelt use following the severe turbulence incident that killed a British passenger and injured dozens more. The airline will not serve passengers food and drink when the seatbelt sign is on, it said. “SIA will continue to review our processes, as the safety of our passengers and crew is of utmost importance.” It is taking a more ‘cautious approach.’ It applies to at least one flight route. The airline has not flown again over the area above Myanmar where the incident took place, according to flight tracking data. The London-Singapore flight was carrying 211 passengers and 18 crew members when the turbulence struck and had to be diverted to Bangkok. Forty-six were taken to hospital with some suffering spinal cord and brain injuries. 

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  In a candid conversation with Graham McKenzie, Mohamed Rafi Mar, the General Manager UK and Ireland for Singapore Airlines, provided a glimpse into the airline's dynamic landscape. Highlighting strategic alliances, Singapore Airlines has forged partnerships with global carriers such as Lufthansa and Air New Zealand, expanding its reach across Southeast Asia and Australia. Amidst the evolving travel landscape, Mar shared the airline's commitment to sustainability, emphasizing a focus on a young fleet and sustainable aviation fuel. With a resilient response to the pandemic, Singapore Airlines reported robust load factors, and Mar discussed plans for future network expansion and service enhancements, showcasing the airline's dedication to excellence in the skies.  

Singapore Airlines passengers on departing London flights can now make use of a seamless luggage home collection service. It is available to travellers departing on Singapore flights from London Heathrow Terminal 2. They must reside within the M25. This is expected to be extended to locations further afield after the summer period. Singapore Airlines' customers can book a collection slot up to 12 months in advance, and until 24 hours before their London flight, via the AirPortr website. Luggage will be picked up from the customer's address during the booked time slot after they have checked in online. Upon pickup,  AirPortr drivers check all boarding passes and passports and proceed by sealing and photographing the luggage. Once luggage is taken to the airport, it is checked in and the customer will be notified via text. Prices start from £28 for one bag pickup from central London or £33 for two. Full details of the AirPortr luggage pickup is available online.

Singapore Airlines and Air New Zealand are the perfect partnership to fly you to New Zealand on the fastest route to Middle Earth via Singapore.   Fly from the UK with four daily flights from London Heathrow, or from Manchester with five weekly flights to Singapore. Connect seamlessly onwards to Auckland or Christchurch with 28 weekly flights available with Singapore Airlines and Air New Zealand.   Thanks to the airline partnership, easily explore more of New Zealand’s natural beauty with convenient onward connections to over 20 domestic destinations on Air New Zealand’s network. What’s more, enjoy and relax in added comfort and space with the option to fly Premium Economy throughout your journey to New Zealand, in addition to Economy Class or upgrade to Business Class for that extra indulgence.   No matter which cabin you fly, look forward to experiencing award-winning service with two world class airlines on your journey to New Zealand, and delight in the warmest hospitality in the sky as you indulge in gourmet dining 30,000ft in the air.

  Singapore Airlines (SIA) has been named World’s Best Airline in the 2023 Skytrax World Airline Awards, the fifth time it has won this prestigious accolade.   SIA took the top spot in four categories at this year’s Skytrax awards, including Best First Class Airline, Best First Class Comfort Amenities, and Best Airline in Asia. SIA’s low-cost subsidiary Scoot was named Best Long Haul Low-cost Airline, and ranked second in the World’s Best Low-cost Airlines category.   The Skytrax awards are based on surveys of more than 20 million travellers across over 100 nationalities, who rated more than 325 airlines between September 2022 and May 2023.   Mr Goh Choon Phong, Chief Executive Officer, Singapore Airlines, received the World’s Best Airline award on behalf of the Airline in Paris on 20 June 2023.   “This award is a testament to the indomitable spirit of our people, who worked tirelessly and made many sacrifices to ensure that SIA was ready for the recovery in air travel. That has allowed us to emerge stronger and fitter from the pandemic as a leading international airline,” said Mr Goh.   “We are very grateful to our customers for their enduring loyalty to and affection for Singapore Airlines. During the pandemic, their support and encouragement gave us the strength and determination to overcome the unprecedented challenges. Today, as we recover from the pandemic, we are firmly committed to innovating and investing in industry-leading products and services, and ensuring that SIA continues to offer our customers a world-class travel experience.”   Mr Edward Plaisted, Chief Executive Officer, Skytrax, said: “It is a fabulous achievement for Singapore Airlines to achieve this World's Best Airline title for 2023. Singapore Airlines achieved excellent results in many of the award categories, with the highlight being recognition of their First Class cabin as the World’s Best First Class. We congratulate Singapore Airlines on this success which should be a source of great pride and satisfaction for the airline management and staff.”

Singapore Airlines is expanding free unlimited in-flight Wi-Fi across all cabin classes. From 1 July it includes all Premium Economy Class and Economy Class customers. It will be available virtually across the entire aircraft fleet and almost the entire route network.  To use it, customers enter their KrisFlyer membership details at the point of booking through the Manage Booking online option, or at check-in. Non-KrisFlyer members can also sign up for membership online or on board their flight via the SIA digital content portal. Suites, First Class, and Business Class customers, as well as PPS Club members^[ will continue to have free unlimited in-flight Wi-Fi. Since February, KrisFlyer members in Premium and Economy Class get three- and two-hour Wi-Fi surf plans respectively. Yeoh Phee Teik, Customer Experience SVP, said: “Giving access to free unlimited Wi-Fi is yet another milestone.”

  Singapore Airlines (SIA) customers will enjoy the most comprehensive free unlimited Wi-Fi access in the airline industry from 1 July 2023, when the service is extended to all travellers in all cabin classes, including Premium Economy Class and Economy Class.   This enhanced Wi-Fi offering will be available virtually across the entire aircraft fleet¹  and almost the entire global SIA route network.   As a result, customers across all cabin classes will be able to stay connected with loved ones, work online, or keep up to date with the latest news or their social media feeds, even from 36,000 feet in the sky.   To enjoy this service, customers must enter their KrisFlyer membership details at the point of booking through the Manage Booking online option, or at check-in. Non-KrisFlyer members may also sign up for their free membership online or on board their flight via the SIA digital content portal on their personal mobile devices to enjoy the complimentary in-flight Wi-Fi.   Suites, First Class, and Business Class customers, as well as PPS Club members²  will continue to enjoy access to free unlimited in-flight Wi-Fi. Since February 2023, KrisFlyer members travelling in Premium Economy Class and Economy Class have enjoyed complimentary three- and two-hour Wi-Fi surf plans respectively.   Mr Yeoh Phee Teik, Senior Vice President Customer Experience, Singapore Airlines, said: “In today’s increasingly hyper-connected world, high-speed in-flight Wi-Fi connectivity is one of the most important requirements for our customers. Giving them access to free unlimited Wi-Fi is yet another milestone in SIA’s continuous effort to offer an exceptional end-to-end travel experience. With this enhanced offering, our customers will be empowered to stay connected, entertained, and productive, even at 36,000 feet in the sky.”   SIA operates 136 passenger aircraft as of 1 May 2023.   ¹ Free unlimited Wi-Fi services are available on all aircraft except for the seven Boeing 737-800 NGs that are not Wi-Fi enabled.   ² This includes PPS Club supplementary card holders.

Singapore Airlines Group just posted its highest ever net profit Group passenger capacity reached 79% of pre-Covid¹ levels in March 2023, higher than the average for Asia-Pacific airlines. SIA and Scoot collectively carried 26.5 million passengers, up six-times from the year before. Passenger load factor jumped to 85.4%, which is the highest ever. Group operating profit came in at a record $2.6 billion reversing the $610 million loss a year ago. SIA Group net profit was $2.1 billion. Revenue increased by $10 billion to a record $17.7 billion. The strong demand for air travel spurred high revenue and passenger load factors, it said. Borders fully reopened just over a year ago. SIA and Scoot were among the first to launch flights as borders reopened, and captured the pent-up demand," said SIA. The Group shareholders’ equity was $19.9 billion as of 31 March 2023. Cash and bank balances stood at $16.3 billion.

 

Singapore Airlines is touting special limited return fares for Australia flights from the UK. It has various Australian destinations on sale departing London Heathrow and Manchester Airport from £994pp. Additionally, direct flights from Manchester to Houston are also on sale, starting from £469pp. Available for a limited time, discounted Economy, Premium Economy and Business Class return fares depart London Heathrow, Manchester and Aberdeen until early 2024. Unlimited complimentary Wi-Fi is offered to passengers travelling in Business Class, PPS Club members, and supplementary cardholders. KrisFlyer members enjoy complimentary in-flight Wi-Fi allowance of two hours in Economy and three hours in Premium Economy. For discounted Australia flights, customers must book by 2 May 2023, for travel between November 2023 and March 2024. Flights to Houston must be booked by Monday 15 May 2023 to avail the offer.

Singapore Airlines unveiled its latest global brand campaign. It will run on television, print, digital, out-of-home, and social media platforms. Called Welcome to World Class, the campaign showcases exceptional customer experience. It highlights SIA's cabin crew in the 90-second campaign video,. Lee Lik Hsin, Executive Vice President Commercial, said: "Service excellence is deeply ingrained and our customers are at the heart of everything we do.” Directed by filmmaker Liz Murphy, the video was filmed in Singapore, Auckland, Barcelona Mumbai and Shanghai. The airline conducted in-depth research for the brand campaign. It measured the global brand perception and used findings to create the content.