Personal service
When it comes to arranging your holiday, you can click on our website, pop into one of our stores, launch our app or call our contact centre. While you’re away, our 24/7 TUI Experience Centre means our global team of Travel Experts are on hand to help whenever you need us, while the TUI app lets you control your holiday from the palm of your hand. We’re committed to protecting the planet, too, by actively looking out for the environment, local people and wildlife in the places you love to visit.
Handpicked hotels
All of our hotels are handpicked by our team of holiday experts. We also offer hotels where we’ve designed the full experience. Within our TUI BLUE collection, you’ll find hotels that focus on families, couples, authentic experiences and indulgent escapes. TUI MAGIC LIFE, meanwhile, is all about mingling All Inclusive stays with beachfront location. Elsewhere, ROBINSON is spot on for activities, RIU puts service at the centre of things and TUI SUNEO lines up a selection of great-value beach breaks. If you’re keen on exploring some of Europe’s peaks and meadows, be sure to check out our Lakes & Mountains getaways. And, for something a little snowier, take a look at Crystal Ski Holidays. We’ve also created collections of holidays – like A La Carte, Platinum, and Small & Friendly – to make it easy for you to find your ideal hotel.
Tailor-made experiences
Our holiday portfolio ticks off everything from beach holidays and city breaks through to lakes and mountains getaways. We also offer tours, that let you experience exotic places like Costa Rica, South Africa and Japan in a brand new way, and multi-destination trips with over 5,000 combinations to choose from. Plus, our flexible flight options, taxi transfers and flights from your local airport mean you can design your perfect holiday, just as you want it.
Ocean and river cruises
From the Panama Canal to Florida’s beaches, you can explore over 120 destinations with Marella Cruises. There’s the option of flying from 21 regional UK airports, or sailing from the UK. Our growing fleet covers off everything from family-friendly to adults-only ships – plus, they’re All Inclusive as standard, with tips and service charges included. TUI River Cruises, meanwhile, explore Europe’s waterways, stopping off at big cities and hidden gems along the way. Flights, transfers and meals with drinks are all part of the package when you set sail.
Best holiday airline
Our state-of-the-art 787 Dreamliners have transformed long-haul holidays – far-flung doesn’t feel quite so far with roomy seats and no stopovers. What’s more, they’re decked out with modern oxygen and light systems that are designed to help reduce the feeling of jetlag when you land. We’ve also introduced the 737 MAX to our operations, which is 16% more efficient than previous models. And, with our highly trained cabin crew delivering top-class service, you can be sure of a great start to your holiday, no matter which of our 21 regional airports you fly from.
ABTA and ATOL protection
All our package holidays that include both flights and accommodation are ABTA and ATOL protected. This means that in the very unlikely event we go out of business, you won’t be out of pocket or end up stranded abroad. So, you can relax with the peace of mind that you and your money are safe.
People, Planet, Progress
Here at TUI, we know better than most that the holiday scene needs to play it parts when it comes to protecting the planet, and we’re putting our full weight behind doing our bit. We pledge to achieve net-zero emissions across our operations, and we’re working on a bunch of initiatives to help make a difference across the world alongside this. For example, so far we’ve removed over 257 million pieces of single use plastic from our planes, hotels and cruise ships, and we plan to keep adding to that number every year. Plus, our collection of hotels is getting more sustainable by the year – a lot of our customers now stay in our Green & Fair hotels, which meet the Global Sustainable Tourism Council (GSTC) Criteria for protecting the environment, looking after staff and supporting the local community. And, let’s not forget about our airline, which is one of the best when it comes to managing carbon emissions. We use the Boeing 737 MAX for short and mid-haul flights, and the 787 Dreamliner for farther-flung flights. The former is about 16% more efficient than the plane it replaced. The 787 Dreamliner, meanwhile, is around 20% more fuel efficient than other jets. That being said, the work is done yet – we’re working hard to keep reducing our emissions year on year.
On top of all that, we’re proud to support the TUI Care Foundation – an independent charity that’s working to protect holiday destinations. Currently, their 25 projects across 20 countries include everything from habitat protection in the Dominican Republic to reducing coastal plastic waste in Cyprus.
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03 Jan 25
NEWS
TUI Care Foundation launches new Indian Ocean destination zero waste programmeThe TUI Care Foundation has partnered with the Tourism Authority of Mauritius to help tackle ...Read moreTUI Care Foundation launches new Indian Ocean destination zero waste programme - News & announcementsThe TUI Care Foundation has partnered with the Tourism Authority of Mauritius to help tackle waste. The initiative combines awareness campaigns, a sustainability curriculum, and infrastructural improvements, it says. The Destination Zero Waste Programme aims to help preserve the island’s natural beauty. Starting with awareness, it is launching public campaigns on the impact of littering across social media, radio and TV. It will see children participating in lessons on environmental stewardship, waste management, and the consequences of littering. This is through partnerships with the network of eco schools across the island. To maximise impact, local communities will be mobilised through clean-up events with over 100 partnerships with businesses, NGOs and organisations. Local Mauritius tourism stakeholders will have the opportunity to take part in custom-designed Discovery Tours, followed by co-creation workshops. Destination Zero Waste Programme Mauritius also contributes to the island’s waste management infrastructure. This includes the installation of segregated bins and 2,000 beach ashtrays. The programme collects plastic and glass waste across public beaches and tourist sites, with at least 90% of this going to recycling. The launch of the programme coincided with a three-day workshop held in Mauritius in collaboration with the United Nations Environment Programme for the Global Tourism Plastics Initiative. Over 80 tourism industry participants gathered on the first day. The event was officiated by the UN Resident Coordinator for Mauritius and Seychelles, Lisa Simrique Singh and concluded with remarks from the Minister for Tourism for the Republic of Mauritius, Sydney Pierre. Alexander Panczuk, Executive Director of the TUI Care Foundation said: “Island destinations like Mauritius are particularly vulnerable to the challenges of waste management. Our initiative supports the vision of Mauritius becoming a plastic free destination.” TUI’s Destination Zero Waste Programme inspires new ways to reduce and reuse waste in tourism destinations that create jobs and promote a circular economy. The Programme is implemented in destinations around the world, including Curacao, Jamaica, Zanzibar and Cyprus. -
16 Dec 24
NEWS
TUI Group strengthens presence in AsiaTUI Group is continuing its growth in Asia. Following a visit to China and Vietnam, ...Read moreTUI Group strengthens presence in Asia - News & announcementsTUI Group is continuing its growth in Asia. Following a visit to China and Vietnam, CEO Sebastian Ebel said: “Asia is very attractive - for TUI as a hotelier and in future also as a tour operator with package holidays as an export hit.” We are therefore tapping into new customer groups internationally, which will enable us to expand our global presence. This contributes to our goal of growing sustainably and profitably.” TUI’s presence in Asia is driven by brands Riu and TUI Blue as well as the club brand Robinson. According to Peter Krueger, Member of the Executive Board and CEO Holiday Experiences, the portfolio is now being expanded: “We want to continue to grow globally with our 12 differentiated hotel brands. Our partners in the Far East trust in TUI's great expertise and the service quality of our hotels.” The first new projects have already been confirmed: predominantly with the TUI Blue brand, as well as for price-conscious holidaymakers with the TUI Suneo brand, which is scheduled to launch in China in 2025. In addition a new-build project is planned for ‘The Mora’ brand in Bali, which will be realised in the coming years. TUI Group currently has 18 hotels in six countries in Asia. Resorts in the Maldives, Thailand and Sri Lanka have been part of the TUI portfolio for many years. The next growth step followed in 2024: the destination of Vietnam was expanded, and hotels were opened in China and Malaysia for the first time. The Group is now also represented in the Thai capital for the first time with its own hotel brand, TUI Blue Maduzi Bangkok. Further milestones followed in December: The Robinson brand celebrates its debut in Vietnam, and with TUI Blue Berawa, the Group opens its first hotel on the Indonesian island of Bali. Further new openings are already being planned for 2025. TUI in Asia With its incoming agency TUI China, the tourism group has been operating in China for more than 20 years and organises trips for European guests. TUI Musement also offers around 1,500 experiences in the region, in particular in Thailand and Indonesia. -
08 Dec 24
NEWS
Poland driving TUI’s Eastern Europe growth plansThe TUI Group Executive Committee spent time in Poland during the week, underlining the strategic ...Read morePoland driving TUI’s Eastern Europe growth plans - News & announcementsThe TUI Group Executive Committee spent time in Poland during the week, underlining the strategic importance of the Polish market for TUI's growth plans in Eastern Europe. It says more than one million Polish guests already travel with TUI with Turkey, Greece and Spain the top summer destinations for the Polish market. The most important distribution channels in the country are the TUI.pl website and over 200 TUI travel stores. TUI CEO Sebastian Ebel said: “TUI Poland is the blueprint for the expansion of our business in Eastern Europe and for additional growth.” TUI Poland has a very clear positioning, and that is the source of its success: Focus, customer centricity and travel offerings tailored to the Polish.” “In Poland, we have rolled out a business model and technology platform that we will now bring to new markets in Eastern Europe,” added David Schelp TUI Group Markets & Airline, who is spearheading growth plans in Eastern Europe. In addition to new markets such as TUI Poland, TUI also bundles products and services in this sector whose business models can be scaled globally. These include, for example, TUI Cars, a platform for booking rental cars. -
31 Oct 24
NEWS
TUI Airways lands back at Southampton AirportTUI Airways is making a return to Southampton Airport after a 15-year gap. It will offer ...Read moreTUI Airways lands back at Southampton Airport - News & announcementsTUI Airways is making a return to Southampton Airport after a 15-year gap. It will offer a weekly flight to Palma De Mallorca every Tuesday next summer. The TUI Southampton flights will run from 27 May 2025 through 20 September 2025. The flights align with Marella Cruises' summer fly-cruise programme. Marella Cruises sailings will include Mediterranean itineraries aboard Marella Discovery, with 'Cosmopolitan Classics' departing from Palma, Majorca and calling at Cagliari, Sardinia, Naples (for Pompeii and Capri), Italy, Piombino (for Siena and Pisa), Italy, Villefranche (for Monaco and Nice, France, Palamos, Spain and returning Palma. TUI UK's Director of Aviation Planning Karen Switzer said: "We are extremely excited to return to Southampton Airport.” We understand how important it is for customers to have access to flights from their local airports.” The Southampton return brings the number of regional airports that TUI Airways fly from to 24. Chris Tibbett, Aero Director at AGS Airports, said: " This is an incredible milestone for our airport and signals a future filled with growth."Related News Stories:
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09 Oct 24
Partner News
TUI Care Foundation launches new TUI Futureshapers programme in NamibiaTUI Futureshapers Namibia introduces a new fleet of electric vehicles in Windhoek, contributing to ...Read moreTUI Care Foundation launches new TUI Futureshapers programme in Namibia - News & announcements- TUI Futureshapers Namibia introduces a new fleet of electric vehicles in Windhoek, contributing to the reduction of CO2 emissions
- 12 women receive training through the programme to become drivers and tour guides and a total of 100 livelihoods are supported through this programme which is impacting jobs in electric vehicle infrastructure
- The initiative is launched as part of the TUI Care Foundation’s Entrepreneurship October, a month dedicated to highlighting the support for sustainable businesses in tourism destinations
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24 Sep 24
NEWS
TUI on course for a 25% profit boostTUI Group says it is on track for a 25% increase in annual earnings after ...Read moreTUI on course for a 25% profit boost - News & announcementsTUI Group says it is on track for a 25% increase in annual earnings after a stellar summer for bookings. The firm is forecasting profits will rise by a quarter on 10% revenue growth. Summer 2024 bookings were up 6% to 14.7 million, and there has been a ‘promising start’ to the winter season, with bookings tracking 7% higher. It says demand is growing for package holidays as flight and hotel costs continue to rise. The gap caused by the bankruptcy of rival FTI has also helped TUI. It confirmed the guidance is accurate for the full year which ends in September. It is due to post its. full year results in December.Related News Stories: Sustainable Archives - Page 110 of 749 - TravelMole Sustainable Archives - Page 116 of 749 - TravelMole Operators Archives - Page 184 of 1930 - TravelMole Business Archives - Page 487 of 763 - TravelMole Sustainable Archives - Page 118 of 749 - TravelMole Sustainable Archives - Page 55 of 748 - TravelMole Hotel Archives - Page 1089 of 1433 - TravelMole Breaking Archives - Page 709 of 1515 - TravelMole Sustainable Archives - Page 98 of 749 - TravelMole Cruise Archives - Page 823 of 905 - TravelMole
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16 Sep 24
NEWS
TUI Group enters Latin American marketEuropean tour operator giant TUI Group is accelerating its international expansion with entry into the ...Read moreTUI Group enters Latin American market - News & announcementsEuropean tour operator giant TUI Group is accelerating its international expansion with entry into the Latin American (LATAM) market. This new sales region is a strategic move leveraging TUI’s technology and the expertise of its Spain and Portugal team. TUI has been collaborating closely with travel agency partners in multiple countries, including Argentina, Mexico, Uruguay, and Colombia, to offer vacation experiences tailored to their customers. It is launching a dedicated digital platform, allowing customers, travel agencies and partners to book tours and vacation packages, including experiences, directly on a localised TUI website. Bookings can also be made via additional partners in the different LATAM markets. Sebastian Ebel, CEO of TUI Group, said: "We have the expertise, the diverse product offerings, and the technological infrastructure to deliver exceptional vacations for anyone, anywhere in the world." The TUI dedicated platform is specifically designed for LATAM travel agents and their customers, loaded with a range of pre-defined packages, as well as the option to dynamically produce vacation itineraries. The platform is now live and already contributing to sales growth.Related News Stories: TUI Group supporting FTI guests and hotel partners Breaking Archives - Page 705 of 1516 - TravelMole TUI Group announces date for London shares delisting TUI Blue expands in China, Southeast Asia Greece plans to cap cruise ship visits to Santorini, Mykonos Breaking Archives - Page 709 of 1515 - TravelMole TravelMole British Travel Awards nominations now open - TravelMole Breaking Archives - Page 725 of 1515 - TravelMole Breaking Archives - Page 751 of 1514 - TravelMole
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12 Sep 24
NEWS
TUI Blue expands in China, Southeast AsiaLeisure hotel brand TUI Blue is strengthening its presence in Asia with several new hotel ...Read moreTUI Blue expands in China, Southeast Asia - News & announcementsLeisure hotel brand TUI Blue is strengthening its presence in Asia with several new hotel openings. After successfully launching new hotels in Thailand and Vietnam recently, the brand will now make its debut in China and Malaysia. With this expansion, TUI Group's global hotel portfolio is set to grow to 600 hotels in the medium term, across 12 hotel brands. With three new hotels, TUI Blue is celebrating its launch in China. TUI Blue Wusongkou Cruise Port features 83 rooms and is located at the largest cruise port in Asia, and is a gateway to explore Shanghai. The recently opened TUI Blue Taicang with 129 rooms is situated near Tianjing Lake. Taicang is a historic river town located along the Yangtze River in Jiangsu province, known for its well-preserved ancient architecture and cultural heritage. TUI Blue Yangshuo Xiangheli, Guilin is situated in a renowned tourism destination in Guangxi province, made famous for its karst landscapes and the winding Li River. TUI Blue is also expanding in Southeast Asia. TUI Blue The Haven Ipoh opens with 150 rooms and marks the brand’s Malaysia debut. Further openings in Southeast Asia are already being planned. TUI Blue Maduzi Bangkok in Thailand and TUI Blue Berawa in Bali will be the next to open. "Our rapid expansion in China and Southeast Asia underscores the strong demand for the TUI Blue brand in these fast-growing travel markets," says Artur Gerber, MD of TUI Blue Hotels & Resorts.Related News Stories: Qatar Airways, Aer Lingus launch new airline codeshare TUI shares return to Frankfurt bourse Breaking Archives - Page 780 of 1514 - TravelMole Aer Lingus unveils new 'Green Spirit' livery Breaking Archives - Page 749 of 1514 - TravelMole Minor Hotels - TravelMole Breaking Archives - Page 726 of 1515 - TravelMole Partner News - TravelMole DidaTravel - TravelMole
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16 Aug 24
NEWS
TUI Cruises climate action ad bannedA TUI Cruises advert has been banned and deemed misleading by a German court. The ...Read moreTUI Cruises climate action ad banned - News & announcementsA TUI Cruises advert has been banned and deemed misleading by a German court. The Regional Court of Hamburg ruled for plaintiff, the German Environmental Aid, saying its use of the phrase '2050 net-zero cruise operation' is misleading. The company used the ad on its website but has now been forbidden from using it again. The court opinion stated the ad gave the impression that emissions would be avoided entirely in its cruise operation by 2050, without any evidence, Germany media outlet ASB News reported. If follows similar complaints upheld by the UK Advertising Standards Authority, which has been cracking down on statements in ads touting sustainability claims without evidence. The agency upheld a complaint against expedition cruise line HX for environmental claims in an ad it says gave a ‘false impression.’ The ASA has also taken to task several airlines over their ‘misleading’ adverts in recent months.Related News Stories: TravelTech Show 2025 | ExCeL London 25-26 June 2025 Partner News - TravelMole Aer Lingus launching Vegas flights WTM - World Travel Market - TravelMole Minor Hotels - TravelMole Holiday Extras - TravelMole
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14 Aug 24
NEWS
TUI posts double-digit quarterly growthTUI reported a successful third quarter with record revenue of €5.8 billion. It had 5.8 ...Read moreTUI posts double-digit quarterly growth - News & announcementsTUI reported a successful third quarter with record revenue of €5.8 billion. It had 5.8 million guests in the reporting period, and continued a run of eight consecutive quarters with double digit growth in underlying EBIT. TUI Group CEO Sebastian Ebel: "This also demonstrates the strength and future viability of our business model. We are growing profitably and are delivering what we have announced." In the Holiday Experiences segment with Hotels & Resorts, Cruises and TUI Musement, all areas continued the very positive development of the previous quarters. Hotels & Resorts achieved an underlying EBIT of €131 million. This corresponds to an increase of 16% year-on-year (Q3 2023: €113 million). The number of overnight stays was 2% higher than in the previous year. The average rate per day rose by 7%. The Cruises segment also reported another very good quarter. There were higher occupancy and higher rates, and average fares increased by 7%. For the current travel summer, the Group continues to record strong booking levels 6% above last year and average prices are 3% higher than a year ago. For this summer, 88% capacity has already been sold. .Related News Stories: Partner News - TravelMole
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03 Jul 24
NEWS
TUI becomes preferred tours and activities partner for lastminute.comTUI Group is continuing its strong growth in tours and activities as the preferred partner ...Read moreTUI becomes preferred tours and activities partner for lastminute.com - News & announcementsTUI Group is continuing its strong growth in tours and activities as the preferred partner for lastminute.com. As a preferred partner, TUI will provide lastminute.com and brands, including Bravofly, Rumbo, Volagratis, and Weg.de, with a new platform populated with thousands of experiences in city-break and beach destinations. It covers over 100 countries. Luca Concone, CEO of lastminute.com said: "Our mission is to personalise the travel experience, and this partnership means we can offer our customers a fantastic range of things to do in destinations." The new platform will integrate with existing lastminute.com channels including website, CRM and SMS. Already operational for lastminute.com, the platform for Bravofly, Rumbo, Volagratis and Weg.de will go live during the summer. In addition to online channels, TUI and lastminute.com will explore different initiatives related to telesales and direct sales in destination. The portfolio of excursions, activities and attraction tickets will be available direct to customers. This includes hundreds of experiences developed in-house by the TUI team.Related News Stories: Partner News - TravelMole Arival - TravelMole Arival - TravelMole DidaTravel - TravelMole Globus Journeys - TravelMole
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19 Jun 24
NEWS
TUI ramps up growth in sub-Saharan AfricaTUI Group is accelerating growth in sub-Saharan Africa. Following the first hotel of the new ...Read moreTUI ramps up growth in sub-Saharan Africa - News & announcementsTUI Group is accelerating growth in sub-Saharan Africa. Following the first hotel of the new TUI brand The Mora in Zanzibar, the company has identified further Africa hotel opportunities on the east coast on the Indian Ocean. CEO Sebastian Ebel said: "Africa has great potential. Another African cluster is being created on the east coast. A holistic approach is at the heart of our strategy when developing new destinations." He cities potential for the Robinson club brand and for TUI Blue. Ebel announced two more Robinson Clubs on Zanzibar and on the Cape Verdean island of Boa Vista. "The decisions have been made, the architects and designers are working. Construction will begin shortly.” TUI has around 420 hotels and resorts under its own brands and this segment of the Group is growing. “After West Africa, we see great potential in East Africa - not only for guests from Europe, but also for new guests from North and South America and the Middle East." TUI is creating a new destination cluster on Zanzibar with more of the Group's own hotel brands, an expanded flight offering and new experiences. The Mora Zanzibar opened last week and is the fourth hotel on the island. The new TUI luxury brand strengthens the existing Africa hotel portfolio of three hotels of the RIU and TUI Blue brands. Further projects are in preparation including a new Robinson Club. It says TUI's hotel portfolio is also growing in other countries in sub-Sahara Africa. New hotel openings are planned in Senegal and The Gambia, and the hotel business in Cape Verde will be further expanded. It is expected to grow beyond the two islands of Sal and Boa Vista in the coming years. In East Africa, Kenya is also on the growth list of TUI Hotels & Resorts alongside Zanzibar. "TUI's strategy is clearly focused on profitable growth. This means that we are tapping into new customer segments and developing new destinations."Related News Stories: Norse Atlantic passenger traffic more than doubles Holiday Extras - TravelMole