United Airlines today announced it will introduce the first-ever nonstop flights linking between Rome’s Fiumicino Airport and the Mile High City. Flights from United’s hub at Denver International Airport, start 2 May 2025. United will be the only airline operating a nonstop service between Rome and Denver and will offer over 16% more seats from Rome during the summer peak 2025. It represents seven daily flights to the US from Rome. The new seasonal service between Rome and Denver builds on United’s existing services from Italy including year-round daily services from Rome and Milan to New York/Newark, nearly year-round services from Rome to Washington Dulles, as well as seasonal flights from Rome to Chicago O’Hare and San Francisco. It also offers Milan to Chicago O’Hare, Naples to New York/Newark and Venice to New York/Newark, which will start three weeks earlier for summer 2025. The airline is also launching new seasonal routes from Venice to Washington D.C., starting 23 May 2025 and from Palermo to New York/Newark, starting 22 May 2025. United will operate up to 14 nonstop services per day from Italy to the US for summer 2025. “We are excited to announce the first-ever nonstop service between Rome and Denver, further expanding our route network from Italy to the US,” said Marcel Fuchs, MD of International Sales, United Airlines. “For summer 2025, our customers in Rome can enjoy even greater travel choice and the possibility to connect seamlessly via our hubs.” "With the entry of Colorado in the map of U.S. states directly served, in 2025 Fiumicino will have the largest-ever schedule to North America," said Ivan Bassato, Chief Aviation Officer di Aeroporti di Roma. The new route from Rome to Denver is part of United’s largest international expansion in its history, adding six new destinations and nine new routes across the Atlantic next summer. Starting in May 2025, United will launch five new flights from its hub in New York/Newark to destinations no other U.S. airline serves, including Nuuk, Greenland; Bilbao, Spain; and Madeira and Faro, Portugal. The airline is also adding three new routes from Washington D.C./Dulles, including its first-ever flight to Dakar, Senegal operating year-round and new seasonal flights to Nice, France and Venice, Italy.

United Airlines expects the December holiday travel season to be another record-breaker. United is gearing up for more than 9.9 million people to fly between December 19 –January 6, up 12% compared to last year. On average nearly 520,000 people will fly United every day during the year-end holiday period (based on current bookings) – about 62,000 more people per day than last year. Friday, December 20, Friday December 27 and Saturday, December 28 are expected to be the busiest travel days with more than 540,000 people flying United each day. United will operate nearly 4,500 flights per day and added nearly 500 flights a day on average to help manage demand. The most popular New Year’s Eve destinations outside of United’s hub cities include: Orlando, Las Vegas, Cancun, Fort Lauderdale and Honolulu. United says it flew a record number of travelers during every major holiday travel period this year, including the Memorial Day, July Fourth, Labor Day and Thanksgiving travel periods. “Even as the number of travelers grows, our operational performance and customer scores are at their highest level in years,” said David Kinzelman, United’s Chief Customer Officer. “United is ready for the holidays – our teams on the ground and in the air look forward to delivering a great experience.”

United Airlines announced today the launch of its newest seasonal hub - at ‘the North Pole.’ United unveiled a series of Fantasy Flights from 13 cities in the US, UK and Asia Pacific. United's Fantasy Flights are local, customized experiences for pre-selected children and their families to board a United aircraft to Santa's hometown. Children arrive at the ‘North Pole’ created by United airport employees and local volunteers who transform an average airport gate or maintenance hangar into a Santa’s grotto of twinkling lights, Christmas trees and Santa and his elves. This year, United will transport a large number of children and their families on Fantasy Flight departures from 13 airports including: Cleveland, Chicago-O'Hare, Denver, Fort Lauderdale, Guam, Honolulu, Houston Bush, London, Los Angeles, Newark, San Francisco, Tokyo and Washington-Dulles. United Express operated airports across the system will also host Fantasy Flights. United's EVP of Human Resources and Labor Relations, Kate Gebom said: "United is honored to uplift children and their families. Making the North Pole closer than ever is one of the many ways we can show support for the communities where we live, work and fly." Santa and his elves, led by United team members, volunteer every year to build and staff Fantasy Flights across United's global network. Make-A-Wish is partnering with United this year to send wish kids on select Fantasy Flights in Denver, Chicago, Cleveland, Houston, and Guam. United has partnered with Make-A-Wish^® to assist children facing critical illnesses. Customers and loyalty members can donate miles or money through December 31, 2024, and United will match up to five million miles total and match monetary donations of up to $500,000 total through travel certificates. In addition, illy coffee is offering a donation to Make-A-Wish on sales of cold brew throughout the month of December.

United Airlines unveiled a half a billion-dollar development set to transform the customer experience over the coming years at Washington Dulles.  The 435,000-square-foot, 14-gate Concourse E will include a new United Club location and new customer amenities which are expected to debut in late 2026. The new Concourse E is made possible in part due to collaboration between United and the airport authority, with local and federal funding such as grants from the Bipartisan Infrastructure Law. United says it is the D.C. region’s largest airline, with more than 8,000 local employees and more flights and destinations than any other carrier. United will open a new flight attendant training center in 2025, and the airline is expanding its network with new destinations. “Washington Dulles has emerged as a global gateway and these new investments will help deliver the world-class facility that our employees and customers deserve,” said United CEO Scott Kirby. The Dulles airport expansion and modernization follows similar investments at airport facilities in Denver, Houston, and Newark, and is part of the airline’s United Next plan to invest in infrastructure and technology. Construction is underway on the new Concourse E, which will exclusively house 14 dedicated United gates providing additional space to accommodate United Next’s new widebody and mainline planes. The concourse will also be home to a new 40,000-square-foot United Club. This will be one of the largest United Club locations in the network. The 14-gate concourse is one phase of a long-term, multi-phase project for United’s growth at Dulles “Washington Dulles International is a key economic engine for the National Capital Region, and United Airlines is our essential partner,” said Metropolitan Washington Airports Authority President and CEO Jack Potter. This year, United launched 13 new domestic routes from Dulles including to Anchorage, Alaska and Mobile, Alabama, as well as upcoming service to Palm Springs, California that begins December 19.

United Airlines has updated its mobile app with full Spanish language capability. Customers can now fully access the app in Spanish, allowing them to check-in, get a boarding pass, and receive automatic re-booking assistance in Spanish. Plus, they can access real-time flight information in Spanish with Live Activities for iPhone and Apple Watch, including countdown to boarding, gate and seat numbers, and baggage carousel information. The United app will automatically show up in Spanish for those who have their devices set to Spanish. United began translating select app features to Spanish in June. Since then, United says there has been an uptick in Spanish-speaking travelers interacting with translated app content. This includes a 10% increase of Spanish-speaking travelers using the advance check-in feature. This comes after United earlier this year added Spanish translations to airport digital signage on all flights departing the US and arriving at Spanish-speaking international destinations.   

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Amadeus has secured an enhanced distribution agreement with United Airlines. As part of the agreement, United will offer a wider range of content through the Amadeus Travel Platform. The partnership includes both New Distribution Capability (NDC) and EDIFACT content, providing travel sellers the broadest selection of flights and fares. This will enable travel agents and other sellers to create more personalized trips. "Amadeus has been a vital distribution partner in the deployment of NDC, and we are delighted to accelerate that journey today," said Kurt Van Meir, MD, Distribution, United Airlines. At United Airlines, we look forward to creating an enhanced shopping experience for travelers across every channel." Amadeus offers a wide global reach, making content available to over 48,000 travel sellers in more than 155 markets. Kamal Singhee, SVP, Airlines, North America at Amadeus added: Building upon our longstanding relationship with United Airlines will enable travel sellers to provide the full benefits of NDC content and technology to travelers." 

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United Airlines just announced its largest international expansion with five new routes never served before by a US airline. It includes a landmark fifth freedom flight to Ulaanbaatar, Mongolia. Mongolia flights will depart from Tokyo/Narita launching May 1. United will be the only US airline to serve Mongolia, with seasonal nonstop service from Japan. Nearly half a million people have visited Mongolia so far in 2024, up 25% compared to 2023. Most of that increase is generated from Europe, South Korea and Japan – and United's new service from Tokyo/Narita will give Americans a new, one-stop connection. Starting July 11, United will also fly to Kaohsiung, Taiwan from Tokyo. United also announced five new nonstop flights from its Newark/New York hub to destinations no other US airline serves. These include Nuuk, Greenland; Palermo, Bilbao, Madeira and Faro, Portugal. United's summer 2025 transatlantic schedule will be the largest in its history with more than 760 weekly flights. In addition to new flights, the Venice, Athens and Barcelona seasonal routes will have earlier start dates next summer. The airline will also increase the number of weekly direct flights between Newark/New York and Palma de Mallorca, Dubrovnik and Athens. United will offer a total of 800 daily flights to and from 147 international destinations – including 40 that no other US airline serves. "No other airline gives customers nonstop access to as many unique international destinations as United," said Patrick Quayle, SVP of Global Network Planning and Alliances. United will also add a year-round, nonstop flight between Tokyo/Narita to Koror, Palau, joining existing connections to Palau from Guam and Manila. 

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United live activities are now available on Apple Watch. This gives travelers real time travel updates right from their wrist. The new feature follows the rollout of Live Activities for iPhone last year which helps millions of travelers with easy access to boarding pass, gate and seat number, and countdown clock to departure in real time. This provides important info without having to open the United app. United live activities can be found in the Smart Stack on Apple Watch. Travelers will see the flight details update on their Apple Watch throughout their travel which includes the gate number, seat, baggage carousel United fliers can access key flight information in real-time, like countdown to boarding, and more. Customers can tap the Live Activity notification to open the United app at any time. Support for Live Activities rolled out to United travelers with Apple Watch running watchOS 11. 

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United Airlines has announced a new partnership with the Space Science and Engineering Foundation (SSEF) in the UK. Starting in 2025, the airline will be the official flight sponsor for the winning team of the UK Space Design Competition, which will participate at the final of the International Space Settlement Design Competition (ISSDC). This is held at the NASA Kennedy Space Centre at Cape Canaveral in Florida. As part of United’s partnership with SSEF, the airline will also attend competition events in the UK, offering students insights into the aviation industry and career opportunities. It is part of United’s commitment to supporting STEM education and inspiring people to explore future careers in aviation. United has almost 100,000 employees worldwide. The annual UK Space Design Competition is a science, engineering and business challenge, which takes place in universities across the UK. Teams are given a list of requirements for a futuristic space settlement and are tasked with creating a detailed design. “We are proud to team up with SSEF to inspire the next generation of aviators and leaders,” said Karolien De Hertogh, United’s Director Sales U.K. and Ireland. “Together with SSEF, United is committed to supporting students with exploring futures in aviation and STEM subjects.” United Airlines has been serving the UK for over 30 years and in 2024 is offering up to 20 daily flights from London Heathrow to its hubs at Chicago O’Hare, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington D.C. United also offers year-round service from Edinburgh to New York/Newark and seasonal service from Edinburgh to Chicago O’Hare and Washington/Dulles. 

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Two passengers were reported injured after a United Airlines flight had to take evasive action abruptly during its descent into San Francisco Airport. It happened after the pilots had to abruptly alter course due to a midair collision warning. Although the plane from Newark was in its descent, one of the injured passengers was not wearing a seatbelt. The plane eventually landed safely without further incident. Another plane was flying close by at a lower altitude. "United flight 2428 was descending to SFO when it slowed its descent to account for another aircraft at a lower altitude. Two customers, including one who was out of their seat at the time, reported possible injuries and were transported to a hospital,” United said. “We’re grateful to our crew for their efforts to ensure the safety of our employees and customers." The Federal Aviation Administration is investigating. This will include the review of air traffic control communications from both aircraft. 

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United Airlines says it has seen a bump in ticket sales thanks to Swifties. Ticket sales on United routes for concert dates on Taylor Swift's US tour have driven demand by about 25%. It says flights to Indianapolis, Miami and New Orleans are already at least 70% full for dates close to the concerts. Ordinarily, flights to these cities would normally be about 50% booked, it says. Data firm QuestionPro estimates overall spending during Swift’s Eras Tour could add about $5 billion to the global economy. United hasn't yet added any more flights for the concert dates, but Southwest Airlines has. Southwest said it would lay on extra capacity for Swift’s Miami and New Orleans shows in October. Overall. Southwest is adding an extra 10 flights. 

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United Airlines has inked a new in-flight connectivity agreement to bring Starlink Wi-Fi service to the airline's mainline and regional aircraft fleet. United customers will soon enjoy high-speed, low-latency internet service for free during their flight. The new, gate-to-gate connectivity will offer access to live TV and streaming services, social media, shopping, gaming and more, on seatback screens and personal devices. United expects to have Starlink on all United aircraft – more than 1,000 planes – over the next several years. Testing begins in early 2025 with the first passenger flights expected later that year. Starlink service on United aircraft will be free. "Everything you can do on the ground, you'll soon be able to do onboard a United plane at 35,000 feet, just about anywhere in the world," said United CEO Scott Kirby. "This Starlink connectivity opens the door for an even better inflight entertainment experience, in every seatback." "We're excited to team up with United Airlines to transform the inflight experience," said Gwynne Shotwell, President and COO at SpaceX. "With Starlink onboard, you'll have access to the world's most advanced high-speed internet from gate to gate." The new service will also benefit United's frontline employees – United pilots, flight attendants, technicians and gate agents all use mobile devices to help run the operation and serve customers. 

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