Spokane Tribe Resort & Casino Partners with Travel Outlook to Elevate Guest Service Experience

Tuesday, Oct 01, 2024 0

Travel Outlook, The Premier Hotel Call Center™, proudly announces its latest partnership with Spokane Tribe Resort & Casino, a leading gaming and entertainment destination in the Pacific Northwest. This collaboration will enhance the resort’s guest services by providing seamless, high-quality call center solutions. Travel Outlook’s unique combination of advanced technology and personalized human touch aligns perfectly with Spokane Tribe Resort & Casino’s commitment to offering unforgettable guest experiences.

Spokane Tribe Resort & Casino: An Unmatched Destination in the Pacific Northwest

Situated in the heart of Airway Heights, Washington, Spokane Tribe Resort & Casino stands as a symbol of the Spokane Tribe’s rich history while delivering modern luxury to guests. Covering an impressive 38,000 square feet, the resort’s gaming floor offers an array of options, featuring 900 slot machines, 17 table games, bingo, and an exciting sportsbook.

Visitors can also indulge in the resort’s culinary delights with four distinct restaurants, each offering a unique dining experience. From casual dining to high-end cuisine, Spokane Tribe Resort & Casino caters to every palate. The resort’s live entertainment venue brings world-class performances to the region, ensuring there’s never a dull moment. Guests can relax and unwind in the resort’s 175-room hotel, designed to provide both comfort and luxury.

A Holistic Approach to Guest Service with Travel Outlook

Spokane Tribe Resort & Casino has chosen to partner with Travel Outlook to further enhance their commitment to superior guest service. Travel Outlook, based in Santa Fe, New Mexico, specializes in providing high-quality hotel call center services. The resort will benefit from Travel Outlook’s nine essential services, including call conversion, revenue optimization, and a hospitality-first approach to guest interactions.

Delivering an Elevated Experience through specialized sales and service strategy

As the first and only call center certified by the Kennedy Training Network (KTN), Travel Outlook uses a one-of-a-kind sales approach developed in jointly with Forbes and KTN to train its reservations specialists. Travel Outlook uses Artificial Intelligence to evaluate every call, by every agent, every day, to achieve the highest level of performance for its team. With this proprietary approach, Travel Outlook converts up to 70% of the qualified reservations calls it receives to revenue for the hotel.

“Travel Outlook’s partnership with Spokane Tribe Resort & Casino signifies a new era in guest service, where cutting-edge technology meets exceptional customer care,” said John Smallwood, President of Travel Outlook. “The integration of Travel Outlook’s hotel call center will allow the resort to streamline its communication processes, providing guests with prompt and efficient service from their first point of contact.” Smallwood continued, “By leveraging both human expertise and best-in-class technology, Spokane Tribe Resort & Casino will be able to enhance guest satisfaction, reduce operational inefficiencies, and ensure seamless communication across all platforms.”