Travel Outlook and Larkspur Landing Team Up to Redefine Hospitality with Personalized Call Center Services

Wednesday, Dec 04, 2024 0

Travel Outlook, the premier hotel call center™, proudly announces a strategic partnership with Larkspur Landing, a collection of luxurious, all-suite hotels located throughout Northern California and the Pacific Northwest. This collaboration will empower Larkspur Landing with top-tier call center services that prioritize guest satisfaction and operational efficiency enhanced by Larkspur’s commitment to create a ‘home away from home’ experience for their guests, as well as health and safety through their Rest Assured™ program.

Larkspur Landing Extended Stay Suites: Ideal for Business and Leisure Travelers

Larkspur Landing operates 11 all-suite hotels in key cities such as Sacramento, San Francisco, San Jose, Portland, and Seattle, offering spacious accommodations perfect for extended stays. Each suite is thoughtfully designed with fully equipped kitchens, workspace areas, high-speed Wi-Fi, and 24-hour business centers. From corporate housing to long-term getaways, Larkspur Landing provides a welcoming and comfortable atmosphere for all guests, combining convenience with a personal touch.

Larkspur Landing: A Home Away from Home with Every Detail Thoughtfully Designed

At Larkspur Landing, hospitality is more than just a service—it’s an experience with a modern, guest-focused approach to hospitality. The all-suite accommodations offer guests the charm and warmth of craftsman-style architecture combined with contemporary amenities designed to meet the needs of extended-stay guests that make long stays feel like home. Larkspur Landing’s properties feature an array of amenities including:

Comfortable Living Spaces: Each suite features a fully equipped kitchen with full-size refrigerators, SMART TVs, and high-speed Wi-Fi. Guests can unwind in their suite after a day of work or exploration, enjoying a meal in or simply relaxing in a space designed for ultimate comfort.
Ultimate Sleep Experience: Larkspur Landing’s signature feather-topped beds are outfitted with high thread count sheets, down comforters, and a selection of plush pillows to ensure every guest enjoys a restful night.
Business Travel Made Easy: Each suite doubles as a home office with an oversized work desk, while the 24-hour business center provides everything from computers to color printers, ensuring business travelers can stay productive.
Exceptional Amenities: From fresh-baked chocolate chip cookies to complimentary grocery shopping and laundry facilities, Larkspur Landing goes above and beyond to make guests feel welcome and at ease.

A New Standard in Comfort and Safety

As the world continues to adapt to evolving health guidelines, Larkspur Landing’s Rest Assured™ program ensures that the well-being of guests and staff remains paramount. With enhanced cleaning protocols developed in alignment with guidance from the CDC, WHO, EPA, and AHLA, Larkspur Landing is committed to creating a safe, worry-free environment for all visitors. Key features of the Rest Assured™ program include advanced cleaning protocols, contactless services, proactive communication and an innovative guest experience leveraging technology to focus on details, allowing guests to relax and enjoy their visit.

Enhancing the Larkspur Experience with Travel Outlook, The Premier Hotel Call Center™

Travel Outlook’s proven success to high-quality services, along with Larkspur Landing’s commitment to providing exceptional guest experiences, will enable Larkspur Landing to refine its guest service operations, improving communication from the very first point of contact.

Using Travel Outlook’s expertise in voice reservations and guest service excellence, Larkspur Landing will be able to elevate guest satisfaction and operational success by integrating state-of-the-art call center services with a personal touch and advanced technology.

John Smallwood, President

Travel Outlook

“We are thrilled to partner with Larkspur Landing, a trusted name in extended-stay accommodations,” said John Smallwood, President of Travel Outlook.

“With Travel Outlook’s proprietary sales training approach – developed in jointly with Forbes and the Kennedy Training Network – Larkspur Landing will ensure every guest call is handled with professionalism and care, leading to seamless communication, enhanced customer interactions, streamlined operational efficiency, and higher booking conversion rates across all properties.”