United Kingdom
United States
Asia Pacific
Royal Brunei inks partnership with Hitit to enhance guest experience
Brunei Darussalam flag carrier Royal Brunei has inked a partnership with airline software solutions provider Hitit, in a mission to improve the guest experience and enhance digital retailing.
Hitit was awarded the contact after an extensive review and evaluation process and the new partnership will see Hitit provide Royal Brunei with core passenger service systems, an upgraded internet booking engine and mobile app.
It will also provide various solutions covering airport operations, airline loyalty and customer care.
It will speed up the flight booking process and offer a more integrated passenger experience throughout the travel journey, the airline says.
Hitit’s Crane Airline Solution Suite enables the airline to offer smarter passenger self-service tools, and automated back office operations.
All the solutions are supported by Hitit’s airline hybrid cloud infrastructure.
"This major new technology investment that will deliver another step forward in digital experience make this an exciting time to look forward at Royal Brunei," said Martin Aeberli, Chief Commercial Officer, Royal Brunei Airlines.
The partnership represents the next step in Royal Brunei’s digital transformation programme to improve the guest experience and drive operational efficiency, the airline says.
TravelMole Editorial Team
Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
Tony from Gatto’s Pizza on Columbus’s Unique Pizza Trail
Sophia Hyder Hock on Global Social Inclusion in Tourism
Sustainable Tourism: Don Welsh on Community Values and Global Collaboration
Jane Cunningham: Enhancing European Engagement in Tourism
Kristin Dunne: Navigating Destination Strategy
Revolutionizing Mobile Connectivity: Boris Bijlstra on HUBBY eSIM
Capturing Glasgow’s Vibrancy: An Interview with Susan Deighan, Chief Executive of Glasgow Life
Lebua Hotel & Resorts: Rajan Khurana on Hospitality and Bangkok’s Charms
Sustainable Tourism and Growth: Insights from Chiravadee Khunsub from Tourism Authority of Thailand
Revolutionizing Travel: SmartSIM USA’s Dale Takio Unveils the Power of E Sims
TravelMole Interview with Hishan Singhawansa, Deputy CEO of Cinnamon Hotels & Resorts, Sri Lanka
Unveiling the Essence of Magari Tours: A Dive into Authentic Italian Experiences
EU airports bring back 100ml liquid rule
British Airways passengers endure 11-hour 'flight to nowhere'
CLIA: Anti-cruise demos could cause itinerary changes in Europe
Co-pilot faints, easyJet flight issues ‘red alert’
Dozens fall ill in P&O Cruises ship outbreak