Wizz Air unveils chatbot called Amelia

Wizz Air has introduced a new member of its customer care team – Amelia.

Inspired by Amelia Earhart, the American aviation pioneer, Amelia is a chatbot which enables customers to find information quickly and easily, without interacting with an agent via e-mail or over the phone.

Amelia can answer general questions related to Covid-19, special assistance, baggage, payment methods, check-in, voluntary cancellation, travelling with infants and WIZZ services.

For any questions which exceed Amelia’s current knowledge, a live chat with agents is also available.

Zsuzsa Poos, Chief Customer and Marketing Officer at Wizz Air, said: "I am delighted to introduce Amelia, our virtual assistant chatbot, who will really transform Wizz Air’s customer experience."

The chatbot function is currently available in English language, and will be gradually rolled out to cover a growing number of topics to customers visiting wizzair.com.

Live chat agents will also be available to support Wizz Air customers with any questions related to WIZZ flights and services, as long as no booking changes which require payment are needed.

For requests requiring payments, the airline has a number of self-service options.