Users of British Sign language can now communicate with Aer Lingus’ customer service team using a video relay service provided by SignLive.
This new partnership aims to boost the accessibility of customer services for BSL users, including deaf and hard-of-hearing customers.
The SignLive service is available 24/7 and can be easily accessed through an app or website.
Through the SignLive app or website, customers will be connected to a qualified online BSL interpreter, who will then relay the conversation between the caller and a member of the Aer Lingus customer care team.
Customers can download the SignLive app or visit the SignLive website.
Once registered, users will be able to navigate to Aer Lingus and call the team.
Susanne Carberry, Aer Lingus Chief Customer Officer, said: “SignLive is an important new assistance tool that underpins Aer Lingus’ commitment to improving accessibility for all our customers.”
The introduction of SignLive ensures that our customers who use British Sign Language have more options when seeking assistance.”
There are an estimated 151,000 users of BSL across the UK with approximately 25,000 who use it as their first language.
SignLive is also available to Irish Sign Language (ISL) users Monday to Friday 09:00- 17:00. This service can be scheduled by request.
