A special session on crisis management in the social media age has been scheduled for the IATA Legal Symposium being held later this month.
Airlines will be advised on how to manage corporate risk and reputation in an era of news-making social media.
"Airlines operate all around the world, and around the clock. The speed and reach of social media have forced airlines to respond in real time to challenges, even before the facts are fully known," said panel moderator Anita Mosner, a partner at Holland & Knight, LLP.
The event is being held in Barcelona on 17-19 February.
The symposium will also feature a keynote address by Erwin Muller, vice chairman of the Dutch Safety Board and a presentation by Brian Pearce, IATA’s chief economist.
Other issues on the agenda include the impact of rising airport charges in Europe and trends in airline acquisitions, alliances and cross-border investments.
