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American Airlines taps Google Assistant for airport lounge translations
American Airlines is tapping Google tech to ensure its customer interactions aren’t lost in translation.
It is testing the technology at Los Angeles International Airport that offers automated interpretation of 29 languages to help passengers at its airport lounges.
Google Assistant’s ‘interpreter mode” began a trial last week at LAX in the Admirals Clubs at Terminals 4 and 5.
It is able to translate in real time and is used as a backup when a multilingual representative is not available.
It can interpret conversations in Arabic, French, German, Japanese, Russian, Spanish and Vietnamese among others.
"The science fiction universal translator is now science fact. Incorporating technology like the Google Assistant’s interpreter mode will help us break down barriers, and make travel more accessible to all,” said Maya Leibman, American Airlines’ chief information officer.
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Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
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