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BA and easyJet respond to criticism over vouchers
Passengers who have received vouchers from British Airways and easyJet say they’ve found it difficult to redeem them for cash or to use them to make a new booking.
BA told MailOnline it was doing everything it could and asked passengers to ‘bear with us’. EasyJet said it had drafted in extra resources to help reduce queue times.
Lisa
Lisa joined Travel Weekly nearly 25 years ago as technology reporter and then sailed around the world for a couple of years as cruise correspondent, before becoming deputy editor. Now freelance, Lisa writes for various print and web publications, edits Corporate Traveller’s client magazine, Gateway, and works on the acclaimed Remembering Wildlife series of photography books, which raise awareness of nature’s most at-risk species and helps to fund their protection.
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