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BA and QF win at Skytrax
British Airways has scooped the title of Airline of the Year 2006 at the annual Skytrax World Airline Awards.
Jumping four places from last year’s line-up, British Airways beat key competitors from all over the world, including the Asia Pacific region, to take the award.
The results found that the number of premium passengers to nominate British Airways was higher than any of the other airlines in the top ten.
Martin George, British Airways’ commercial director, said: “We are delighted to have won this award.
“They are judged by the people whose opinions we value the most – our customers. We thank them for taking the time to vote.
We will continue to invest in our people and products to offer excellent service to our customers. We have an exciting year ahead with the introduction of our new Club World cabin, changes to First class, improvements to in-flight entertainment for all our passengers and continuing enhancements to ba.com.
We are also looking forward to our move to London Heathrow’s Terminal 5 in 2008. All of these changes will further improve the customer experience.”
Meanwhile, Qantas was named the world’s number two airline for the second consecutive year, behind oneworld™ partner British Airways.
Qantas also won the Best Airline-Australasia and Best Airline-Trans Pacific awards, for the third and second years respectively.
“International aviation is one of the most competitive businesses in the world and it is a testament to Qantas’ standards that we have held our number two ranking in both 2005 and 2006 while some very strong competitors experienced a fall in their survey ratings,” Executive General Manager John Borghetti said.
“Skytrax is judged by more than 13.6 million travellers, which makes this survey a particularly important indicator of our customers’ satisfaction levels.”
Graham Muldoon
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