United Kingdom
United States
Asia Pacific
BA reopens Concorde Room lounges at Heathrow, JFK
British Airways is moving to the next phase of its lounge reopening plan.
It will open the doors to its Concorde Room (for First Class) at JFK and Heathrow on 1 September, as well as a number of other enhancements.
The reopening of the airline’s two exclusive lounges, both of which have remained closed since March 2020, follows the reopening of the airline’s flagship US lounge, that reopened in early August.
To coincide with the opening of both Concorde Rooms, British Airways will be introducing a new cocktail menu.
Customers in the Concorde Room will continue to receive table service across the whole lounge, but visitors to other lounges will also benefit from using the airline’s new digital ‘Your Menu’ service which allows them to order food from the menu directly to their seat in the lounge with the use of a QR code close to them.
"As we start to gradually welcome back customers, we want to ensure that they have the best experience possible with British Airways. We are looking at every element of the customer experience," said Tom Stevens, British Airways’ Director of Brand and Customer Experience.
British Airways customers using the airline’s Concorde Room will also have access to the new ‘Forty Winks’ EnergyPods, for a pre-flight nap.
Concorde Room customers will be able book an EnergyPod via dedicated hosts, request a time to be woken and choose a hot beverage to enjoy afterwards.
Other enhancements to the customer experience include the introduction of ‘Best of British menus’ on board the airline’s flights, focusing on seasonal ingredients.
TravelMole Editorial Team
Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
Kittipong Prapattong’s Plan for Thailand’s Tourism Growth: Taxes, Visas, and Campaigns
James Jin: Didatravel’s Journey from China to Global Reach and the Impact of AI on Travel
Darien Schaefer on Pensacola’s Evolution: From Small Town to Global Destination
Florida Tourism’s Next Frontier: Dana Young on Expanding Beyond the Classics
Patrick Harrison on Tampa Bay Tourism’s Resilience and Marketing Strategy
Bubba O’Keefe on Clarksdale’s Vibrant Music Scene
Commemorating Elvis and Embracing Tupelo’s Culture with Jennie Bradford Curlee
Craig Ray and the Expansion of the Blues Trail
Presenting Mississippi’s Cultural Trails with Katie Coats
Robert Terrell: A Journey Through BB King’s Influence
Rochelle Hicks: Celebrating Mississippi’s Musical Legacy
Exploring Jacksonville with Katie Mitura: The Flip Side of Florida
Dozens fall ill in P&O Cruises ship outbreak
Boy falls to death on cruise ship
Turkish Airlines flight in emergency landing after pilot dies
Unexpected wave rocks cruise ship
Woman dies after going overboard in English Channel