Best US hotel found in Chicago

Wednesday, 11 Dec, 2007 0

This is a serious claim: best hotel in the US?

How about the Ritz-Carlton Chicago (Four Seasons)?

This is the seventh time the hotel has won the top spot by Conde Nast Traveler. It has won more than any other hotel in the country.

What does it take to run the award-winning luxury property? The hotel maintains a 1.5 employee-to-guest ratio, totaling over 600 employees making it their business to keep the hotel in top form.
Over 20% percent of the hotel’s staff has worked at the hotel for over 20 years.

More facts from the magazine:

— Reservations manager, Alexis Eiseman and her staff have fielded 45,361 guest calls;

— The Ritz-Carlton Chicago overnight shoe shiner Terry Faulkner has polished 10,500 pairs of shoes while our guests sleep;

— Each of Executive housekeeper Cathy Hudson’s veteran housekeepers has made 10,300 beds;

— Carlton Club Spa Manager Kathryn Wittman and her staff have performed 6,500 body treatments, ranging from aromatherapy massages to body facials;

— Room service manager Nick Panepinto and his team have squeezed 5,200 oranges to make the fresh-squeezed orange juice served in The Café and room service;

— Overnight baker Pancho Arellano has prepared 1,200 pounds of homemade granola and 20,000 pastries to welcome our guests when they awake for breakfast;

— Furniture refinisher Pete Schuller has sanded, stained and lacquered over 1,000 guestroom desks, Greenhouse side tables and lobby credenzas;

— The Shop at The Ritz-Carlton Chicago have sold 200 king-size mattresses, 350 – 100% down comforters, 240 down feather pillow sets, 400 terrycloth Ritz bathrobes and 80 silver martini shakers to guests.

Report by David Wilkening

David

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