Best Western Hotels & Resorts recently named Ron Pohl as new SVP and chief operations officer.
It is a promotion for Pohl who joined Best Western in 2007 and has been overseeing the brand’s operations and development for North America and Asia.
His responsibilities included customer care, revenue management, education and training and he also helped launch the newest select-service brands, Vib and Glo, and soft brand, BW Premier Collection.
"Since joining Best Western in early 2007, as a leader with strategic vision, Ron has tremendously improved the member services and brand management functions of Best Western," said CEO David Kong.
"His many accomplishments include achieving record high RevPAR Index, the brand’s best Net Promoter Scores, as well as the highest Medallia scores in the areas of breakfast, service and overall experience."
