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BT to consolidate Emirates call centres
BT has signed a five-year contract with Emirates Airline to consolidate its contact centres around the world onto a single, globally managed platform.
The new virtualised infrastructure will link up seven major contact centres based in Manchester, New York, Melbourne, Mumbai and Dubai, alongside nine town office locations.
BT said the move will enable the airline to provide new services to passengers and agents, help lower operating costs and improve efficiency.
By Bev Fearis
Bev
Editor in chief Bev Fearis has been a travel journalist for 25 years. She started her career at Travel Weekly, where she became deputy news editor, before joining Business Traveller as deputy editor and launching the magazine’s website. She has also written travel features, news and expert comment for the Guardian, Observer, Times, Telegraph, Boundless and other consumer titles and was named one of the top 50 UK travel journalists by the Press Gazette.
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