United Kingdom
United States
Asia Pacific
Canada’s competition watchdog probing FlightHub fee policy
Canada’s competition regulator is investigating Montreal-based travel company FlightHub for allegedly misleading customers over ‘hidden’ fees.
The Competition Bureau says FlightHub gives a ‘false or misleading general impression’ over its fee policy relating to booking airfares and fees tied to seat selection and flight rebooking or cancelations.
It follows a lawsuit filed against FlightHub and sister company JustFly in California alleging similar violations.
Last month San Francisco City attorney Dennis Herrera filed a complaint claiming the travel companies charge for seat assignment fees on top of the fees charged by the airline without disclosing its policy clearly.
The suit alleged the OTAs push inadequate travel insurance, advertise low fares that are not available and don’t disclose bag fees and refund policy.
It is seeking a fine of $2,500 for every violation committed under California law.
FlightHub’s headquarters was raided by officers from Canada’s Competition Bureau earlier this year.
It said it has reviewed ‘thousands’ of consumer complaints.
Flighthub said it has signed a temporary consent agreement with the regulator and made changes to its pricing policy over how fees are calculated and disclosed.
"Our goal is to offer our customers complete transparency when it comes to the flights they are booking, the fees they are being charged and the airlines’ policies," Christopher Cave, FlightHub’s chief operations officer told CBC.
TravelMole Editorial Team
Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
Tony from Gatto’s Pizza on Columbus’s Unique Pizza Trail
Sophia Hyder Hock on Global Social Inclusion in Tourism
Sustainable Tourism: Don Welsh on Community Values and Global Collaboration
Jane Cunningham: Enhancing European Engagement in Tourism
Kristin Dunne: Navigating Destination Strategy
Revolutionizing Mobile Connectivity: Boris Bijlstra on HUBBY eSIM
Capturing Glasgow’s Vibrancy: An Interview with Susan Deighan, Chief Executive of Glasgow Life
Lebua Hotel & Resorts: Rajan Khurana on Hospitality and Bangkok’s Charms
Sustainable Tourism and Growth: Insights from Chiravadee Khunsub from Tourism Authority of Thailand
Revolutionizing Travel: SmartSIM USA’s Dale Takio Unveils the Power of E Sims
TravelMole Interview with Hishan Singhawansa, Deputy CEO of Cinnamon Hotels & Resorts, Sri Lanka
Unveiling the Essence of Magari Tours: A Dive into Authentic Italian Experiences
Abercrombie & Kent hails $500 million funding boost
British Airways passengers endure 11-hour 'flight to nowhere'
CLIA: Anti-cruise demos could cause itinerary changes in Europe
Gatwick braces for strike
Co-pilot faints, easyJet flight issues ‘red alert’